The Randolph- 55 Plus Community

Property Manager at The Randolph- 55 Plus Community responded to this review

Thank you for taking the time to share your feedback. We’re sorry to hear about your concerns and appreciate the opportunity to provide some context.

The common area carpets are professionally shampooed once a year, typically in the spring, to… remove salt and other debris that accumulate during the winter months. The carpets are commercial-grade, designed to be more durable and resistant to staining than standard residential materials.

The workout and community rooms were closed by the previous owners during the COVID-19 pandemic and were unfortunately not available for reopening when we assumed management of the property.

Construction and maintenance projects are occasionally necessary as part of our ongoing efforts to improve the property. We do our best to limit work to daylight hours in order to minimize disruption for residents.

Regarding heating, we follow Minnesota state law, which requires heat to be provided from October 1 through April 30 in multi-family residences. That said, we monitor the weather closely and will turn the heat on earlier in the fall or extend it into the spring if temperatures are unseasonably low.

We also want to address your comments about communication. There is always someone monitoring emails and maintenance requests during business hours, and we aim to respond as quickly as possible. That said, we’re all human, and occasionally something may be missed. If that ever happens, we genuinely appreciate a polite follow-up to bring it back to our attention — we’re here to help and want to ensure all concerns are addressed promptly and respectfully.

In the case of mechanical issues like washing machine malfunctions, we work quickly to coordinate repairs. Sometimes delays occur due to part availability or technician scheduling, but we aim to complete repairs as promptly as possible.

Trees are trimmed as needed to maintain safety and aesthetics. Exterior window cleaning on multi-story buildings can be difficult and costly; however, residents are always welcome to arrange a professional cleaning if they’d like, at their own expense — as has been the policy under both current and previous ownership.

We appreciate your input and remain committed to maintaining and improving the property for all residents.

Best,
The Management Team Read More