Madison Rockwood

Basement Drain Flooding Madison Rockwood Technicians were at my door to assess and resolve the situation within minutes after I called it in to the maintenance AI. Very impressed with the AI attendant, the courtesy and professionalism of the technicians.

Upon entering discussion of renting, the staff were very attentive and helpful. When my application had an issue, they resolved it in a timely manner and were very helpful.
Upon moving in, we were met with a big disappointment. We were told there were fresh renovations and new appliances. The renovations included painting over cracked walls and trim, nail holes that were not filled, scratched new appliances, functional yet self-damaging cupboards, and damaged covered vanities.
The cleanliness... overall was abhorrent. The new dishwasher had mold in it. The stove/oven was installed incorrectly. The ice maker in the freezer didn't work and rather than fix it, they removed it. The walls are dirty with either running sweat marks or black smudges. The cabinets were filthy while only replacing the doors to fit the "renovated" caption. The sink/garbage disposal also had mold in it while described as "renovated." The washer/dryer old was filthy. Soap scum in the washer, along with debris of past uses. And a dryer vent that had not been cleaned out to the point of a burning smell when used.
The bathroom was atrocious upon moving in. We were met with poop stains in the toilet and dried urine covering the toilet itself and the surrounding area. The shower drain was clogged with mold and debris from past use. As well as the shower being stained yellow in random areas to include holes in the tub. The walls of the bathroom all have yellow running marks with pooled dripping areas.
Several of the windows have broken locks. Several of them are unsealed, allowing outside air to pass freely. This has left the entire apartment with the smell of cigarette and marijuana throughout the day, consistently.
The floors are in need of service or repair. There are very few places to step that are not met with loud squeaking and creaking. I can only imagine how obnoxious this must be for the tenants that live under the unit.
Since being here just shy of two weeks, we have had maintenance come in to correct the 120+ pictured issues. Their "repairs" left the spaces they worked in worse conditions than when they arrived. They replaced the bathroom fan and left the dirt, lint, and debris that had fallen out, without cleaning after themselves. They "fixed" a cabinet door that was damaging another, just to move it in the way of another cabinet to repeat the original issue.
Common areas are unkept and dirty. Gym equipment is broken. Dog area unkept. Read More

The staff is very responsive to requests. The staff is friendly. The grounds are kept clean.

big bedroom closet space is small & is the laundry room as well. does half the load of a normal washer. second bedroom closet door does not close all the way due to incorrect cut.covered window with plastic due to poor insulation of windows.Flushing the toilet or running water can effect shower.
One bathroom has a sticky door. They have "fixed it" several times. ceiling fans in both that turn on with light but only make noise.water heater is small.
Lost water to apartment 5 times since living... here
Smoking is allowed in the apartments, can smell smoke in the building hallway, in bathroom, livingroom and kitchen. Reporting does nothing.kitchen has a tiny microwave so normal size bowls & plates may not fit
Also you may find smells from kitchen below coming up in to the cabnets as well. You cannot run a lot of things off the plugs like a coffee & air fryer at same time, or fuse blows.
Floors are thin & can hear the neighbors below closing doors & talking loud. The seals around the front door/windows are bad. I can smell what others cook for dinner sometimes. The walls are thick inbetween apartments. I can lightly hear dogs barking next door but across the hall carries into into the apartment more.
carpet is old, shaggy, & not cleaned well when we moved in. neighbor also said their carpet had to be vaccummed many times to feel semi clean. We had them clean the carpet again before we moved in & used 4 baking soda to get rid of wet dog smell. The closet in the 2nd bedroom smelled like a litter box. We still find lots of dog hair still. The vents are covered in thick layers of paint so clearly have not been cleaned in a very long time.The door to the building in front & back open only with a key. The "buzzer" option located at the front door makes a noise & allows you to talk to the person. It no longer allows you to buzz people into the building.The roof is flat & not much between the top floor apartment ceiling & the roof itself. The insulation is weak & when it rains, it is very loud.
extra for the covered parking &the lot gets full fast sometimes. No options to park on side streets either.The side of the fence looks like it was ripped open by a crazed dog. sharp pieces pointing out making it a big safty hazard.Alot of the bushes on the property have thorns on them. They tend to leave the trimmings on the ground. The maintence men drive the golf carts around on the grass taring up the grounds.weird bugs and we pay mthly for pest control Read More

Do not rent here. The communication is crap if you’re trying to get an issue resolved or would like to dispute any issues. The property manager is apparently always “Busy“ and will not return calls or emails.

The townhome we rented was nasty. Definitely not cleaned and ready for a new tenant move in. The so called up grades didnt even fit properly in their spaces.

We found drug paraphernalia in the vents which my husband had to clean after we moved in due to them being disgusting.

Upon... move out we were charged for a few things, which I accepted. When going to pay, on my portal it said that charges had been reversed. I called to verify this stating in the voicemail that I had to leave I didn’t want charges going to collections so please confirm that charges had been dropped. No one ever returned our call and we were sent to collections. When I called the office to discuss this, the leasing manager told me it was out of their hands. So I asked to speak to the property manager. Sureprise, surprise she was too busy to speak to me. The leasing manager said she would send an email for the property manager to get back to me, and well she never did.

Our mail was never delivered correctly. i would receive our neighbors mail or not get things at all that we were waiting on. When talking to the office they said not our problem. I spoke to the post office and they said all mail was being delivered correctly. I know other residents that were having issues as well and the office just didn’t want to deal with it. It should not be up to the residents when there is a large problem at hand.

Outlets went out all over our townhome. We even lost a deep freezer full of beef, over $1000 worth. Plus other meats we had in there. If we had the microwave going we could not run any other appliance that we would try to plug in. We constantly had to go downstairs to flip the circuits. I could hardly ever use my hair dryer without a circuit going out.

The toilets didn’t work properly. We called maintenance many times and they would claim everything was fine or do a “temporary” fix. Then the problem would happen all over again.

The bathrooms seemed to have been never cleaned properly. My husband had to buy special products and tools to clean the toilets properly. The amount of black build up made up all gag.

I could go on and on, but I feel this gets the point across. Read More