Vanguard Heights

I really appreciate you taking the time to share this, even though it’s tough to read, especially hearing that you’ve gone from feeling proud to live here to feeling embarrassed. That’s not lost on us.

As our buildings are getting closer to the... 10-year mark, we’re running into larger-scale maintenance and cosmetic items that simply didn’t exist in the earlier years. Things like hallway carpet replacement, repainting, and general wear are on our radar but they’re also projects that have to be planned, budgeted, and phased rather than fixed all at once.

We do conduct regular property walks, but I understand your point—if the results aren’t visible, it doesn’t feel like enough. That’s fair, and it’s something we’re actively working to improve, both in how we track issues and how quickly we respond to them.

Some of the items you mentioned, like refreshing common areas and addressing worn finishes, are already part of our upcoming plans. I know that doesn’t fix how things look today, but it is something we’re working toward.

If you’re open to it, I’d welcome the chance to connect directly and hear more about specific areas that stand out to you so we can make sure they’re being prioritized appropriately. Feel free to reach out to us in the office at 314-395-1100 or via email at vanguard@samapartments.com. Read More

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience has not reflected the standards we strive to maintain.
As a community that takes pride in presenting itself as a luxury property, cleanliness and... upkeep of our grounds — especially common areas like the dog park — are extremely important to us. The concerns you mentioned regarding litter, dog waste stations being out of bags, overflowing bins, and lighting delays are not acceptable, and we appreciate you bringing them to our attention.
We do conduct routine property walks and regular maintenance checks; however, it’s clear from your comments that we need to improve both the frequency and responsiveness in certain areas. We are addressing the dog park maintenance immediately by reviewing the servicing schedule for waste stations and trash removal to ensure they are stocked and emptied consistently. We are also speaking with our maintenance team to ensure common-area lighting is replaced more promptly moving forward.
We value all of our residents and want the community to reflect the quality and standards you expect and deserve. If you are willing, we would appreciate the opportunity to speak with you directly so we can better understand your concerns and continue improving.

Thank you again for your honest feedback — it helps us do better. Read More

Thank you for your feedback. We completely understand how important it is for our pool area to meet expectations, and we appreciate you bringing this to our attention.

We’re aware of the tiles that need to be replaced and are actively working to get... this resolved. Unfortunately, the repair requires seven consecutive days without rain to ensure the new tiles set properly and safely—something the recent weather hasn’t allowed.

Please know this is a top priority for us, and we’re monitoring the forecast closely to move forward with the repair as soon as conditions permit. We appreciate your patience and understanding in the meantime.

If you have any additional concerns, feel free to reach out to our team directly.

– Vanguard Heights Management Team Read More

We're sorry to hear about your recent experience. Your feedback is important to us and we're committed to improving our property. We appreciate your comments about the condition of the hallways and outdoor areas, and we'll certainly take them into... consideration. Thank you for taking the time to share your thoughts. Read More