Citizen Park Apartments

I love this community so much. The location is amazing and the pool!

I’ve lived at Citizen Park long enough (4 years now) to see both the positives and the persistent problems.

Please read the entire review - pros & cons. I'll revisit this review in 3 months.

Pros: The location is outstanding — walkable to everything that makes the Central West End vibrant and enjoyable. While here for less than 2 months, the current on-site management team (people at the building every day working and communicating with residents) has been engaged, responsive, and appears to... have a thoughtful plan to move the building back toward the “luxury” standard that was originally marketed.

Cons:

TLDR: luxury rent for an amazingly subpar experience.

The property is operated by Asset Living, and for as long as I’ve lived here there has been little evidence of meaningful capital investment in the building’s infrastructure — until the current hot water crisis forced action. The hot water issue has been ongoing for years and has been unreliable for more than 75 consecutive days recently. Imagine not having reliable hot water in the dead of winter. Instead of addressing the root problem earlier, it appears temporary fixes were used for far too long.

In addition to the hot water situation, Wi-Fi has been inconsistent, at least one of the three elevators is frequently down, common-area TVs (lobby, gym, clubhouse) have not been operational for 4 months, and 24/7 on-site staffing — as advertised — has not consistently been available. These aren’t cosmetic issues; they’re core service expectations.

The building has strong fundamentals and a great location. But sustained underinvestment in infrastructure has created a gap between “luxury” branding and the lived experience. If ownership commits to real, long-term improvements — not temporary patches — this property could live up to its potential. Read More

Citizen Park markets itself as a luxury apartment building, but despite charging luxury rent, it has been anything but luxury, at least in the past two years.

The building suffers from neglect and is heavily mismanaged by Asset Living (a property management company with a 1.9/5 rating).

For instance, we haven't had reliable hot water in the building for over 70 days (acknowledged by management on December 9th). The water temperature has been either cold or lukewarm in the morning hours when... most residents take showers before going to work. This has been happening during a very cold winter this year. It took the building management over 20 days to make any attempts to repair the water boilers, and those repairs failed to fix the hot water problem for over two months.
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I have lived at Citizen Park for almost five years now. The building was a great place to live when I first moved in, but I no longer feel that way and want to share my experience and thoughts for anyone considering living here.

-Unreliable hot water for over 80 days now, which has been especially frustrating during a cold winter. This means having to take many many showers with room temperature or lukewarm water, or if only ice cold water is available, then having to rearrange my schedule... around that (workouts, going to work, etc). It also means not having hot water for things like dishwashing or properly sanitizing things. There were similar problems with hot water availability two years ago and I have heard from other residents that the hot water problems date back to as early as 2018.
-Security is sometimes an issue - for example, the package room doors and the parking garage door are sometimes left open and unattended, which means that anyone from the outside can enter the building.
-The elevators and the coffee machine in the lobby are not infrequently broken.
-Building-hosted social activities have markedly decreased in number over the past year or so (unclear if this is an attempt to save money or it's because management doesn't want to spend time and effort organizing them)
-Building amenities like the clubroom, fitness center, pool area, grills, etc have declined over the past few years in terms of equipment, like functioning TVs

The cons, especially the hot water situation, have been poorly handled by management and ownership (including Asset Living management company) for months now. The compensation we residents have been offered for putting up with this hot water situation is disrespectful and does not reflect the gravity of the situation. To be blunt, it seems like management/ownership spends more time sending out emails filled with meaningless apologies about the many inconveniences we residents deal with and spends more time responding to honest reviews in an attempt to negate them than actually taking responsibility and compensating residents properly and respectfully. Making and saving as much money as possible and doing damage control seem to be priorities, rather than preventing or quickly and meaningfully addressing building problems and doing right by residents by providing what residents pay for and compensating them appropriately when that is not possible.
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202 Review: Unfortunately, there have been ongoing maintenance issues in the building that have worsened over time. In 2024, I went over a month without ANY hot water. Now, in 2026, the entire building has experienced severe hot water problems lasting OVER two months, and they are still ongoing. Communication from management was limited for much of this period and has only recently improved. I am not confident that these issues, along with several smaller ongoing maintenance concerns, will be... adequately addressed. While the on-site staff are polite, the asset management company appears unwilling to invest in the property or take resident concerns seriously. Frustration among residents is widespread, and I expect many will choose not to renew.

Great location and the units are nice behind the issues I described above. Hopefully the building turns things around but it is hard to say at this point Read More