9/6/25
Verified Renter
HVAC 89°F Work Order 9/5 I don't understand why the sane survey is generated from Opiniions after each maintenance work order to rate Oceanaire when no one has called us, looked at my problem, or rectified it. I would send the survey out once maintenance is completed work order.
It's been about 4 hours since I put an urgent work order in for urgent due to 89°F in my apartment. Acknowledgement to me or my son would be nice.
Review from Apartments.com
Property Manager at Oceanaire Apartments responded to this review
Hello,
Thank you for sharing your feedback with us. We’re very sorry to hear about your experience and the discomfort caused by the delay in addressing your HVAC issue, especially with such high temperatures in your home. We understand how urgent... situations like this can be and apologize for the lack of timely communication and acknowledgement after your work order submission. We also appreciate your note about the survey process and agree that surveys are most helpful after maintenance issues are resolved. Your feedback will be shared with our team so we can review our procedures and ensure residents receive updates and timely responses for urgent concerns in the future. If your HVAC issue is still unresolved, please contact the office or maintenance line right away so we can make sure this is prioritized.
