5/14/25
Avoid this place at all costs!
1 Star – 5 Years of Frustration, Neglect, and Ongoing Headaches
I lived in this complex for five years, and it was a nightmare. The worst issue was when my apartment flooded so badly that the fire department had to use inflatable equipment to drain water out the window. The flooding caused a giant hole in the ceiling, exposing the unit above. Management still expected us to stay there. I refused and demanded temporary housing. They agreed but when we arrived at the hotel late at night, they... hadn't approved the stay. We were left homeless, waiting hours for approval.
The damage was extensive, and we were moved into a unit that hadn’t even been turned over yet because it was the only option.
When my lease ended, I chose not to renew. I emailed, signed the form, and returned my keys. However, after I moved out, they told me they needed my roommate’s signature on a separate document—another surprise requirement.
After moving out, I had a package delivered. The office claimed they contacted the new tenant, but I found the unit vacant and retrieved my package from the side room, with the staff looking embarrassed.
Three years later, I found a $2,200 charge on my credit report. They claimed I didn’t give notice and that the apartment had “damages.” I had videos showing the apartment was clean and empty. They later admitted this was just their term for no notice.
This has been nothing but mismanagement, misinformation, and stress. I say with confidence: Avoid this place.
Review from Apartments.com
Property Manager at Palisades of Asheville responded to this review
We’re sorry to hear that your experience was not what you hoped for, and we appreciate the opportunity to respond and clarify several key points.
While we understand that moving and maintenance issues can be stressful, especially in emergency... situations, we want to emphasize that our team did take steps to address the flooding incident as quickly and thoroughly as possible — including arranging alternative accommodations, though there was admittedly a brief delay in hotel check-in that evening. We regret any inconvenience that caused.
We also want to clarify the final status of your tenancy. Our records show that you were evicted due to non-payment of rent, not due to lease expiration or a voluntary move-out. We have full documentation supporting this, including legal filings and a court judgment, which is why the outstanding balance was ultimately reported to the credit bureau.
Regarding the notice and damage charges: in cases where a lease is not properly terminated according to its terms — including all required signatures — the account is closed as a "no notice" move-out, which is standard practice across the industry. Any charges assessed at that time would have been based on the final inspection and lease agreement terms.
We understand that not all experiences are perfect, but we do our best to work with residents fairly and within the terms of the lease. We’re always happy to review documentation and answer any questions directly.
