7/20/26
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Since the very first day I moved into this community, I haven’t stopped having issues with maintenance. Everything is old, everything breaks, and nobody cares. There is never enough maintenance staff; I think they have only 2 workers for 200 apartments. The pool... I've lived here for two years and haven't seen it open a single time. The landscaping is poorly maintained. Out of the 3 girls in the office, only 1 is actually helpful; the rest don't even want to talk to you. They charge... astronomical prices for the apartment and services. On top of that, they want to charge you to park in front of your own apartment and charge you to use the common areas if you want to host an event. Plus, the common areas smell like feet and humidity, and I haven't seen a single soul use them either. The only thing going for it is the location
Review from Apartments.com
Property Manager at Harrison Grande responded to this review
Hi, Thank you for sharing your feedback. We are sorry to hear that your experience at our community has not met your expectations.
We understand how frustrating ongoing maintenance concerns can be, and we recognize the impact these issues can have... on your day-to-day comfort. Our team works hard to address service requests as quickly as possible, while prioritizing items that affect resident safety and habitability. We are continually evaluating service needs and working with both onsite staff and vendor partners to improve response times.
We would also like to clarify that our community pool is currently open and available for resident use. While amenity operations have experienced delays in the past due to repairs and manufacturing times, we understand the importance of this amenity and remain committed to providing residents with access to a safe and enjoyable pool experience.
We are disappointed to hear that you felt unsupported by members of our office team. Providing exceptional customer service is a priority for us, and we never want a resident to feel unheard. Your feedback has been shared with our team as we continue to improve the resident experience.
We would also like to clarify that residents are not required to pay for parking. General parking throughout the community is available on a first-come, first-served basis. The optional parking fee applies only to residents who choose to participate in our Premier Parking program, which provides a reserved parking space. - Harrison Grande
While we are glad to hear that you enjoy our convenient location, we regret that other aspects of your experience have fallen short of expectations. We appreciate all resident feedback as it helps us identify opportunities for improvement. We encourage you to contact the management office directly so we can review any outstanding concerns and work toward a resolution. Thank you for taking the time to share your experience.