THE ELLERY OF CARY

Constant water issues, with the management turning off the water at least once a month for the past 1 year and 3 months from anywhere from 3 hours to 9 hours. Staff is nice but unhelpful. There are many other places to live around Cary I suggest you choose one of them.

The leasing agent jolisa was very helpful today on my tour of apartment answered all my questions and even explained everything to me that I need to know.. love the service

I moved in here back in February of 2022. I was excited to move here, as I was told Cary is very peaceful and apartments are very nice and modern. I chose Hermitage because it fit perfectly in my budget and pictures of the units looked beautiful. However, from the moment my brother and I moved in, it has been a nightmare. The unit was not ready at all to be occupied by a tenant. Walls were not sanded nor painted correctly, all outlets were loose, door of the master bedroom was off the hinge,... bathroom of the master bedroom had a leak, and whole ceiling came down, etc. As the months went by, we kept having issues with the unit, leak under the sink in the kitchen, which caused fungus to create a bad smell. Then we had a bedbug issue, which the complex was blaming us for. I work from home and don't go out and my brother works in fast food. After going back and forth with the property manager, all they did was send an exterminator at no cost to us. Weeks later, my brother and I did a deep cleaning of our pantry room finding many of our food being chewed on. Additionally, we found rat like droppings all over the floor and our food. It was later determined that we had a rat/mice infestation. I kindly requested a $300 refund for the lost of our food, which of course, the property denied. I requested to speak with higher management, which they refused and instead sent us an eviction notice, since I waited to pay for my last month due to this situation. I always paid my rent on time and this was the treatment I received from the property. The funny party is that the property increased their rent fee by $300!!!! I'm moving to another apartment complex less than a mile from here, which offers a FULL GYM, renovated units with updated appliances and more square footage than this place for $200 cheaper! This place is a joke and would avoid it at all cost if you can. They don't care all for their tenants and only care about charging more money when the units are completely outdated and falling apart. How this review helps. Read More

Tina and Emily are the Lady’s up front and they have Been very helpful and super amazing with us! They have made moving in super easy, especially since we came from out of state. Our apartment is Great and we haven’t had any issues, but I will say the walls and floors are very thin, we can here the people upstairs talking and each and every foot step they take, don’t get a lot of sleep because they are up what seems to be all night. And the area at first seemed to be really great place to live,... but 2 months in and my car was broken into with everything stolen, after talking with police, this wasn’t the first and certainly didn’t sound like it will be the last.. make sure nothing is left in your car. Read More

I have just signed my 4th lease. The management staff and the maintenance staff are super friendly and helpful. The property is well maintained and is pet friendly. The apartments are very spacious.