Rippling Stream Townhomes

I have been a resident for about six months and maintenance has always responded quickly. Not only quick response times but thorough service. I placed my request the night before and issue was resolved before I came home from work the next day. It is also very easy process to submit a work order through the resident portal and they keep you updated.

Don't believe the good reviews. They probably haven't had a maintenance issue yet.

The maintenance is ridiculous. At first, they make it seem as though they are nice and responsive. Then, when you have a problem it turns into, well, there's a line or it's not really that important. No AC in 90 degree weather and no heat when it's below freezing is an emergency. Both of these things have happened to me multiple times and each time, I get looked at and talked to as though I have no reason to be… upset. There are bugs (i.e. water bugs and spiders). I told them and apparently, even though I pay for regular treatments, I don't get any until I ask for them. Make that make sense. I asked for the treatments and Maggie told me I was lying and never asked her for regular treatment.

There's no point in calling the emergency maintenance line either. My electrical panel over loaded and was sparking and smelling like burning. I called and nothing. I had to leave work and go to the leasing office to get someone in there to fix it. I called corporate and all they did was give me another number that, you guessed it, no one answers.

All this went downhill after renewing my lease. I have leased apartments in Durham for 10 years and I have never dealt with such a horrible bunch of office and maintenance staff. The end of my lease cannot come soon enough. Read More

You kind of get what you pay for here. The folks in the office are really, really nice and helpful and I know they work with what they've been given.

There definitely have been a lot of upgrades and work done. The issues that they do have (trash problems, the pool with algae in it and a weak filtration system, roaches that come out when they spray, a mail center that occasionally smells of urine) are mostly existent because people here don't seem to complain about it. I feel like they have… bouts where they're trying really hard to make things nicer and then complacency sets in. Buy like I said, I don't blame the employees who work here. The maintenance guys are great and very friendly. The office folk are beyond great. Read More

I work at the nearby Sun Trust Bank. I have been at the property for just under 18 months. I love the fact that I can walk to work and through such a nice neighborhood. The new owner and management company have really put a lot into the property. I still have one of the not yet updated units, but I hope to move into one of them once it is ready. New fitness center is great and the pool area upgrades were more than a necessity. I have looked at pricing for a new unit, and I can’t believe… how nice they are for the small increment in rent. I’m also anticipating a raise at work, so 2016 is going to be win win. No complaints. Read More