8/29/24
If you want a luxury apartment without a luxury experience, this is the place for you.
I waited a couple months to write my review of this place. I was initially drawn in by the beautiful amenities and the seemingly really supportive management. Upon move-in I was welcomed to dead roaches throughout the halls and stained carpets. In addition, within the first week I was able to hear all my upstairs neighbors footsteps to the point where I wanted to transferring units. I tried to speak to them and in response to trying to reason they would purposely stomp through out their unit -... you can here every single foot step they take. When you are walking in the hallways you can feel the shaking from the people walking/living above. Resident have told me they have to listen to noise machines to be able to able to sleep at times. When you are in your bedroom you'll be able to hear your next door neighbor talk on the phone and enjoy the music that they are listening to. I was told by management I would have to pay a $1,000 transfer fee. When I tried to appeal to regional management I did not hear back for a month. When I went in person to follow-up they had not even reached out to regional about the issue. The property managers are really supportive and nice... until you have a problem. There are a few nice staff which I appreciate however nice doesn't help when you have a problem.
In addition, my electricity constantly short-circuits and my power goes out in portions of my apartment. If I didn't know how to reset my own breakers, I'd constantly be in the dark.
If you are a young professional that works, needs a quiet environment or even are moving with a family and desire a tranquil environment, I would avoid this place.
On the positive side maintenance is responsive where they can be for issues that they are able to resolve.
Overall, I really wish I would've taken heed to the comments that I read on here and I could've avoided this situation. I will definitely be leaving this complex when my lease is up.
Review from Apartments.com
Property Manager at The Reserve at Patterson Place responded to this review
We appreciate you taking the time to provide your feedback. Your satisfaction is important to us and we're sorry to hear that your experience at The Reserve at Patterson Place did not meet your expectations. We strive to maintain a quiet and... comfortable environment for all our residents. We're glad to hear that our maintenance team has been responsive to your needs. We will continue to work on improving our services, and your comments will be valuable in this process. For further discussions, please reach out to us at 919-636-6702 or pattersonplacemgr@jagmgt.com.
