Rise Matthews Pointe

The management and leasing office do not respond in a timely manner (if ever), which leaves issues to be unresolved, they say to come into the office however as someone who works a full time job their office hours do not permit access. The office hours on google do not match up with the office hours on their site, so don't fall for it. On the weekends they don't have any management on site that can truly troubleshoot any issues, so to get anything dealt with you HAVE to go in during the week. I… missed work hours just to speak with them. Maintenance orders are never responded to sooner than two weeks. Our AC was out for MONTHS at the start of the summer and the apartment was sitting between 86-95 degrees. We had to stop the maintenance man outside to get him to come look at the problem. We currently have a bathroom with a sinking ceiling that is likely from a leak from the upstairs apartment and yet NO ONE has come to resolve this. I can guarantee no one will show until it's fully collapsed.
More importantly at the beginning of our lease all my payments were made through a resident portal. A payment was lost due to IT issues from said portal and I didn't receive any notice of this until the very end of the month. When I was notified payment was made with a money order. The money order was then LOST by them and I have been disputing this issue for months , with no resolution.
Plus for the price they are charging it is not worth it, mold, unlevel floors/counters/, broken backdoor screens, trash, windows with dollar store blinds and no screens. Not to mention the fact that this place does not feel safe at all. I've come home to find maintenance in my apartment without my knowledge with no point of contact to let me know that they had to enter. Which leaves a single woman living alone to feel VERY uneasy. I went to the laundry room and there were two people in there strung out on drugs, I have no idea how they got in there since there is an access code. They looked as if they were camping out in the laundry room.
This place is horrendously run, and even with the new management I have not been able to get a hold of anyone. Multiple calls, emails, voicemails and yet to have heard anything Read More