Villas at Vineyard

Office staff are incompetent and incapable of helping with even the simplest of things. Maintenance never gets done and any issues you’re having they leave you high and dry.

We’ve had nothing but continuous issues for the past year. From maintenance not having any document of us paying rent. Meanwhile, we keep all documents stating what and when we paid. We’ve never been late. To an emergency leak under our sink that never got handled as such. After having a plumber come out and fix the issue. Maintenance failed to get rid of the base boards under the sink. That had tons of water damage and mold. You could smell the musty/earthly mold. As well as physically seeing… it. When we contacted our office, we were informed that they don’t have a time table on when they’d have it fixed. But it’s a huge issue when we have a 6 month pregnant tenant present. Finally! The issue got resolved. Maintenance replaced the boards and sprayed a solution on the affected areas. Our issues continue… We’ve been on schedule to have our toilets replaced for months. Constant issues and miscommunication lead to us possibly being one of the only units without new toilets. They said they’d show up said day and replace them. But nobody ever showed. No communication. Nothing. Today, of course Thanksgiving day.. I noticed a huge puddle of standing water near the toilet. The screws had rusted out, causing the water in the tank to leak onto the floor. Ultimately, we never should have encountered this issue when our toilets were supposed to be replaced months ago. I tend to be as patient as possible. But when huge emergency issues aren’t getting handled as efficiently as they should. It’s just not okay. Read More

Do your research before moving into this complex. There are better places to live. The office staff is amazing. But, that doesn’t make up for the dog mess outside of my door, the constant noise of neighbors, yelling, fighting and breaking things at all hours of the day and night. The staff knows something is going on and haven’t done anything to stop it and I’m not going to involve myself, by calling the police and making myself a target.) Speaking of which, I seen the police in the complex on a… number of occasions, speaking to other residents having domestic disputes. There have been car break-ins, here. Overall, crime around the area is rampant. I’m on the app and read reports of gunshots and crimes in the area, daily. The pipes on the property are terrible. The management admits it. The few renovations that have been done are superficial and sub par. The taps on sink are on backwards. The water pressure is low. Simple things like missing parts on the refrigerator and stove draw haven’t been fixed in the months, I’ve lived here. I tried switching apartments in the community and wasn’t allowed. I have tried to move to one of their other communities and was going to be put through the entire application process again and charged all of the early lease break fees. I expect the typical “We’re sorry. Call us and let’s get everything corrected,” response on here. Don’t let that fool you. Read More

There are worse places to live. However, this complex really wants to present itself to be something it isn't. Rent is increasing everywhere but this place adds on so many additional fees one for a "premium lifestyle" but they can't even manage to get the pool open. Having a pool is perk for living in an apartment complex so if its something you're interested in and you walk past the pool area and see it clean and inviting just know its not open and they will lie about the reasons. My favorite… was "we're waiting on a scuba diver to come and change the drains". The apartments themselves are huge and I love the brick wall but they was painting them white in upgraded apartments. The plumbing is very old and I have had plumbing issues since I moved here, the ground level apartments feel the plumbing issues the most. The current management company is the third one in the three years that I have lived here. Like I said, there are worse places to live. I like the layout of these apartments and the size and I love the neighbors but I wish I had not resigned at the increased rent prices and additional fees to not be receiving some of the benefits I am paying for. If you have other options, go somewhere else. Read More