8/28/25
Verified Renter
I am beyond annoyed. I have been waiting for my master bathroom sink top to be replaced since March. I submitted work order 28639293 on 03/08/25 regarding two bathroom sinks, due to the peeling and chipping of the glazed/painted process that was done in February of 2023. The chipping and peeling began a little over a year later, in both bathroom sinks. One sink top was replaced on 04/23/25. I was told by Danny that my sink top had to be ordered, and it would take about four weeks. So I'm... thinking the second sink would be done in May. I followed up with Jose via text on 06/26/25, and was told the following: with this heat wave we're just playing catch-up give me another day or so. I made another text follow up to Jose on 08/06/25, no response. I followed up for the third time on 08/25/25, and as of now I still haven't heard back. I was hoping this would be taken care of before the Labor Day holiday. I have been looking at this dingy, paint peeling bathroom sink for over a year.
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Property Manager at Arrive Fort Lee responded to this review
We appreciate you bringing this to our attention. We understand your frustration regarding the delay in addressing work order 28639293.
We strive to provide a comfortable living environment for all our residents and regret that we have fallen short... of your expectations. Please contact us at arrivefortlee@trinity-pm.com so we can gather more information and work towards a resolution.