6/11/26
apartment tour.
I had a very frustrating experience. I scheduled a tour through Apartments.com for 12:45 PM and drove 40 minutes to view what was advertised as a two-bedroom apartment. Unfortunately, the GPS directions provided took me to the wrong street, causing me to arrive a few minutes late.
When I called the leasing office, I was told the leasing agent had gone to lunch and would not return until 2:00 PM. This was confusing because the system allowed me to schedule a tour during that time. After... explaining the situation, I was told I could look around the leasing office since it was representative of the apartments. The most disappointing part was being told there were no two-bedroom apartments available, despite the listing indicating otherwise. I specifically drove there to view a two-bedroom unit. When I explained that I had traveled 40 minutes for the appointment, my concerns were largely dismissed, and I felt there was little regard for the time and effort I had put into making the trip. I even suggested that they work with Apartments.com to correct any inaccurate information so future renters do not experience the same issue. After I returned to my car, a staff member came back outside and told me they had actually found a two-bedroom apartment available after all. However, I was then told I would still need to wait for the leasing agent to return. By that point it was already around 1:15 PM, and I was not willing to wait another 45 minutes to an hour after already experiencing so much confusion and misinformation. Overall, the experience felt disorganized, the information provided was inconsistent, and I left feeling that my time was not respected. I hope improvements are made so future prospective tenants have a better experience.
Review from Apartments.com
