3/1/24
Was an "ok" place to live but still had issues
I lived there for quite a few years & the rent was decent at that time that I moved in. Each year, unfortunately, the mgmt company continued to increase the rent, which was very disappointing, especially because there were not many upgrades to the property itself, other than exterior painting. During the time I resided there, I had to constantly call maintenance to come fix one of the appliances & every time they came, they would say there is nothing wrong with it. However, it didn't work for... me. The appliances in general were very old & outdated. Also, I could constantly smell cigarettes & MJ coming through the vents, so that was inconvenient & annoying. They claim they have a gym, but there were no treadmills or elliptical machines, not even an exercise bike, so not much of a gym there. I went to the pool one time only because 9 times out of 10, there were an overload of children in the pool who didn't even live there. Other times, the pool would be closed because they were fixing something. As many times that they would send out letters to the residents about this problem, people would still not pick up their dog's poop so there was always that chance you would step in it. As faithful as I was to pay my rent on time every month I lived there, there was one time my bank had a problem on their end, which caused my rent to be late. I received a letter on my door from the office staff, almost reprimanding me like I was a child, that I needed to take care of the rent ASAP or further consequences would take place. I felt like that could have been handled in a more professional manner, since I was a good tenant with an on-time rent history all the other months. When it is a tenant problem, they are quick to escalate & address the problem, but when it comes to the safety & the welfare of the tenants (such as the recent water quality in southern New Mexico with CRRUA), they did not look after the tenant's best interest or notify us in a timely manner.
There were some good moments there. I felt safe there. There were no crimes that affected me & my stay there, thankfully. The office staff were cordial. The maintenance staff were timely & professional. Our neighbors were friendly for the most part. Overall, it was an "ok" place to live & served its purpose. I feel that for the amount of rent they are asking for, they need to do a serious upgrade to the appliances, the carpeting, the gym, & some of the landscaping. (Not using my real name for Privacy Reasons)
Review from Apartments.com
Property Manager at Santa Teresa Terrace responded to this review
We appreciate your candid feedback as a long-term resident of our community. It is nice to hear that you felt comfortable during your time with us and were pleased with our team's support. We are always looking for ways to improve, and we have noted... your additional feedback about community upkeep, amenities, and procedures for late payments. If you would like to share any additional input, please email us at santateresamgr@tamresidential.com.
