7/7/25
Verified Renter
First Impression I would love to give it 5 stars (It will most likely change once issues have been taken care of and addressed) as we fell in love with the Opes layout. The office staff are SO nice and attentive when needed. We have addressed these issues/concerns with Pearla and Kayleigh. Upon first look at our unit, off bat the unit was not clean. The floors were scoufed with tape residue left on floor, drewers/cabinets were not wiped out as there was hair from the previous tenants left in the... drawers along with leftover coins, the bottom pan of the stove was filthy!, there were dust bunnies coming from the blinds throughout the unit along with spider webbs, in my opinion it looked as if the unit was vacant for quit some time, the most disturbing thing about it all was the roaches coming from the master bathroom. The unit was not up to par as we were told it would be and of course since we paid a cleaning fee. We spoke with Kayleigh I believe regarding the cleanliness of the unit, she was able to have them come back out to the apartment to have it recleaned. But unfortunately it seems they only cleaned the noticeable areas as the unit was still not cleaned out properly but we decided since we were going to do our own deep cleaning that it wasn't a big deal. As for our first impression of the unit it was a terrible experience as we expected more for the price we are paying. The issues have been addressed with the leasing office and we have work orders in place to fix the laundry room door and AC vents in the master room and bathroom. We absolutely LOVE the complex, the office staff is so nice and eagered to help fix the issues which we appreciate greatly. I'm sure once the issues are fixed (ESPECIALLY the roaches) we'll revisit this review as this is based upon our first impressions.
Review from Apartments.com
Property Manager at Veritas responded to this review
We are truly sorry to hear about your initial experiences in your new home. It's clear that the cleaning standards were not met to our usual level of excellence and we sincerely apologize for any inconvenience caused. Pearla, Kayleigh, and the rest... of our staff are committed to providing a comfortable living environment and acting on these concerns immediately. We value your feedback and understand the importance of addressing these maintenance issues promptly - especially concerning pests - as it's crucial we maintain a high-quality living standard for all our residents. Our team appreciates your patience throughout this process and we look forward to earning that extra couple of stars in future, once everything is resolved!
Sincerely,
The Veritas Management Team
