Avion at Sunrise Mountain

Every since this new Manager took over things are not peaceful, the office llies to its tenants just to smooth you over they break there on policies, there's dope heads now running rampid thru the apartments, shootings, cars being broken into, people on the walkway holding dice games and the swimming pool hasn't worked in the 3 years I've been Here...
Imagine getting off from work to try to get into your apartment but the police got it blocked off because somebody was shot true story....move In… at your own risk!!!
No place to raise a kid though Read More

This people will not give you your deposit back they will not pay damages from flooding and there's scorpions all over. There's kids breaking windows and they don't do nothing about it! Cars get stolen often and security nowhere to be found be careful!!!!

I really feel as though I found my home. My first experience was with Jazmin in the office and she was so friendly and welcoming. And then when I was ready to apply she helped me through the entire process. Then on my move in day, I bugged her all day about stuff, but she helped me through everything. The property is very nice and very quiet. And I wa so surprised at how large the 1 bedroom is. I am very happy here and I hope to stay for awhile.

Before I go into my amazing experience, I want to clear up a few things:
1. Anyone who is from Las Vegas, is aware that we are right next to the Air Force Base and LVPD Gun Range. That is where the OCCASIONAL sounds come from but they are not distracting at all. Especially since we are a 24/7 city!
2. The rent rate always stays they same, when you first sign your lease you are informed of CAM fees you pay which vary due to amount of tenants living in area, basically that covers your trash, water… and maintenance fees. You pay these fees also to handle any pest control or concerns you have and the staff gets your work orders done ASAP.
3. There are no bugs, if you see a bug and inform staff, office staff is all over it and has pest control out immediately.
Also, it pays for the security systems we have in our apartments. If a tenant has failed to say they would like to set up the alarm system, that is not a staff problem, that is a lack of attention of the tenant problem.

A lot of these reviews would be fixed, if people listened when they were signing their lease.
Okay now read my amazing experience I've recently had:

Melissa is so sweet and willing to see what she can do to help and she makes it happen. Marshall is phenomenal, he actually cares. Which in my experience is very rare when it comes to multi-family housing. Marshall has made a great improvement to the property and is always asking for feedback. He makes tenants feel valued and that our opinions matter. There are so many examples of all of this but the most recent is, I transferred over apartments and I wasn't so happy with the flooring and I came to Marshall to let him know he had my flooring replaced the next day, no questions asked. He has been in constant contact with me to make sure I am happy along with Melissa.
Overall, Marshall, Melissa and maintenance staff deserve something for their outstanding attitudes and willingness to help, rather than just be comfortable and do the bare minimum.
You guys need to be rewarded for your great work Read More