10/10/23
Looks can be deceiving
The building is pretty. That's why it gets the one star. It's a brand new place with poor management. Management does not care about tenants. They only care about money. Tenants have ZERO control of the HVAC system so it's an oven during these warm fall days with no way to turn on the AC. Since being there, ceilings have collapsed, door handles fallen off, endless leaks, questionable Internet service. If a maintenance emergency happens after 5pm, there's no emergency maintenance phone number.... Security guard parks with flashing lights on outside all night so god forbid you're photosensitive. The same security guard is rude, doesn't know how to talk to people. They have changed property managers twice since being here which shows how bad management is. They did not get the permit for tenants to use some of the amenities so they're literally built and just there to show potential tenants. Overall, there is nothing luxurious about this "luxury" apartment.
Review from Apartments.com
12 People Found This Helpful
Property Manager at Admirals Cove responded to this review
While we appreciate that you took the time to write a review, we must take issue with some of your comments. Thank you for acknowledging the architectural attractiveness of our buildings. However, it is completely untrue that management does not care... about tenants and only cares about money. GDC has been building in the Hudson Valley for over 60 years and has won numerous awards for customer service. We acknowledge that there were some issues with the HVAC system, as it was a new system that our staff needed to learn. They have now received professional training. It is a valid point that we should have done better right from the start, but this is a brand new community and sometimes there are growing pains. Having built thousands of homes, we know that sometimes things break down, especially with new construction, but we have a solid team that takes care of repair requests promptly. We did have to replace a property manager (once, not twice) and we now have a fantastic manager. We are not sure how you can criticize us for improving our team? In any case, if you have any current issues that need to be addressed, please bring them to our attention and we will gladly assist you. Thank you.
