Emerson

Thank you for sharing your feedback. We are sorry to hear your experience has not reflected the level of service and community experience we strive to provide.

We understand the concerns raised regarding package management, amenity usage, parking... operations, and the overall resident experience. Resident feedback is important to us and helps guide operational improvements across the community.
Over the past several months, a number of changes and enhancements have been made and implemented, including updates to community and amenity space access, additional security feature enhancements, vendor management improvements, and increased resident engagement activities aimed at strengthening the overall resident experience.

We also understand the concerns regarding package handling and storage. As package volume continues to grow, our package management system is currently being reevaluated to identify opportunities for improvement and better support residents.
Amenity access and preserving the resident experience remain a priority, and we continue to actively address unauthorized use and reinforce community policies. We also appreciate your feedback regarding parking operations as we continue reviewing opportunities to improve fairness and functionality for residents utilizing paid parking.

We appreciate you taking the time to share your perspective. Feedback from long-term residents is especially valuable as we continue implementing improvements throughout the community. Read More

Thank you for your feedback—I’m sorry to hear that this has been your experience.
We take concerns like this seriously, and it’s important to us that our community and service reflect the standards our residents expect. Your comments have been shared... with the team so we can address areas that need improvement.
I would welcome the opportunity to speak with you directly to better understand your concerns and work toward a resolution. Please feel free to reach out to me at 914-370-4633.
Thank you again for your feedback. - Jordyn Read More

Thank you for the shoutout—we really appreciate you taking the time to recognize the team!
I’m glad to hear our maintenance team continues to deliver quick and reliable service, and I’ll be sure to pass along your kind words to Nasir. He takes a lot... of pride in his work, and it’s great to see that reflected in your experience.
Thanks again for being part of the community! - Jordyn Read More

Thank you for the kind words—we’re so glad you’re enjoying the location and your apartment. It’s great to hear you’ve had a positive experience with your neighbors as well—that sense of community is really important to us.
We appreciate you being... part of The Emerson community! Read More

Thank you for sharing your feedback. We’re glad you appreciate the brightness of the community, but we’re sorry to hear that your experience has been impacted by noise concerns and communication with our team. We understand how important comfort is... at home and take your comments seriously. If you’d be open to it, we’d like the chance to speak with you directly so we can better understand your concerns and work toward a resolution. We can be reached at info@emersonny.com. Read More