6/6/25
So much potential ruined by terrible management
I had high hopes for Utica Steam Cotton — a beautiful, historic building with incredible potential. When I first moved in, it was warm, welcoming, and full of promise. Unfortunately, everything changed due to the building’s constant shift in management.
The current management company, Property Management Alliance (PMA), is disorganized, unprofessional, and deeply unresponsive. Communication is poor, and interactions are often rude or dismissive. It’s clear they are not equipped — or perhaps not... interested — in maintaining the charm or livability of this property.
Sadly, due to their mismanagement, a place I once hoped would be my long-term place to hang my hat-or in my case my white coat has steadily declined. What should be a thriving, vibrant community now suffers from multiple vacancies and neglect. From what I understand, PMA manages several properties in the Utica area — I strongly urge prospective renters to research carefully and avoid properties under their control.
If managed by a competent local team who truly cared about the building and its residents, Utica Steam Cotton could flourish. But until then, it’s hard to recommend this place to anyone. The proximity to the hospital is second to none. However, that was not enough to keep me or many of my coworkers in the building.
Review from Apartments.com