15 Bank Apartments

The location of this building is great, but otherwise I would avoid this building. There is no transparency into utility bills, which somehow cost hundreds of dollars a month for a 2 bedroom apartment. The management company also loves to add hidden fees to your bill.

I had a maintenance worker flood my apartment by not reconnecting the washing machine properly. Not only did the management company not offer a single remediation, but they refused to cooperate with my insurance.

The leasing… office staff is also extremely rude once you move in and they are not willing to help you at all. I would avoid this building at all costs. Read More

The price may seem appealing at first, but don't expect any flexibility or effort to help prospective tenants. This was one of the worst leasing experiences I've ever had.

If Myaa is your leasing agent, I would strongly recommend looking elsewhere. Communication was extremely poor—I received no responses to emails, no follow-up, and no genuine assistance throughout the leasing process. There was no attempt to discuss options or work with me to make the apartment a good fit.

Customer service… was disappointing from start to finish. If you're looking for a leasing office that values communication and customer care, this is not it.

Advice: Stay away from Myaa and be prepared for a frustrating experience! Read More

Unfortunately there's constant loud renovation noise on most days, jackhammers, demolition , drilling etc. Unlivable if you work remote/hybrid. Avoid this building until renovations are completely done. Also, take a look at most recent Google reviews, those are more accurate.

We lived at 15 Bank for several years and chose to stay — and even upgrade to a larger unit — because of the location and the concierge and maintenance staff, who have generally been helpful.

However, corporate and property management handling significantly changed our experience.

After moving out of our prior unit, most of our security deposit was not returned within the legal deadline required under New York law. Only a partial refund was issued. A second partial refund followed after I… posted public reviews. The remaining balance is still unpaid despite written follow-up. A small claims case is pending, and the matter is documented with the NY Attorney General.

More recently, on Feb 7, a gas leak incident affected multiple floors of the building. Staff on duty were unable to reach management for several hours and reported being instructed by maintenance personnel to close doors and not call 911. Emergency responders ultimately arrived after a resident placed a 911 call. Firefighters advised those present that the situation could have become dangerous if not addressed when it was. Residents were not formally notified until two days later. A city incident report has been requested, and safety complaints have been filed with both the City and the NY Attorney General for review.

Prospective renters should ask detailed questions about emergency response protocol and deposit handling practices before signing a lease. Read More