15 Bank Apartments

15 bank made it so that we can't get someone to answer the phone when we call for maintance. We dont have working elevators consistently. Theres been construction for more than a year. The garage has constant problems with not letting people in or out.

15 Bank advertises itself as pet friendly but does not disclose that only one tower is actually fully pet friendly. Our leasing agent showed us an apartment in the North tower that he said was availaible to us but then afterwards told us we couldn't have it because it was above the 8th floor and we have pets (this is information we had already told him). Our pets are registered Emotional Support Animals and he told us that didn't matter (even though it is illegal to restrict housing for ESAs).... I'm going to assume he just didn't know the laws around ESAs but it was still disconcerting. In addition to this, we were displeased that dogs are not allowed to be in the outdoor common spaces, including the lawn. We are looking for an apartment where when it's nice outside, we can be with our dogs (in somewhere besides the small dog park). Because of this, we are not interested in renting at 15 Bank.

All that being said, if you don't have pets this seems like a nice place to live. It was clean and seemed well-managed, and the apartments were nice. I'm very dissapointed about their pet policies because otherwise I would have enjoyed living here. Lee mas

While this building is marketed as a luxury property, the only true luxury here is the exceptional door staff. Unfortunately, there are recurring issues that detract from the experience.

The lack of reliable hot water during winter has been a consistent problem. Despite maintenance efforts, the issue often reoccurs within a week, and management has provided little explanation or resolution. Last year, they mentioned replacing the boilers, but the same problem persists this winter, with no... apology for the inconvenience.
Additionally, the plumbing is subpar, with outdated faucets and appliances that don’t match the building’s “luxury” branding.
Overall, while the location and staff are great, the ongoing maintenance problems make it hard to justify the premium price. Lee mas

It's such a great place to live. Even if there's no pool ( was one of the reasons we rented here) all the staff is so friendly and attentive.

This is an amazing building. The residents are friendly and the office staff is great. They promote a closeness among the residents. They are always warm and friendly. The entire staff is great. They are efficient and easy people to deal with.
I am away now for 10 days and I have no worries about my mail or any packages that might come. I feel in safe hands