Franklin West

Worst management company I've ever leased from. It's too bad because the building and apartment itself are nice and so is the location. I'd give the building 4/5 stars (it's basic, but I'm not an ameneities person so it works just fine for me) but 0/5 starts for management.

I have many frustrations, the biggest being that it's impossible to get a hold of someone, including emergency maintance. If you need something, you have to text their AI bot "Audrey." They claim a human checks it and... replies, but I have yet to have an experience that validates that claim.

If you're thinking about leasing any MPG properties, do yourself a favor and don't. I suggest searching My Place Group on the Cleveland Reddit to read the reviews that can't get taken down or shut off. Read More

This apartment is very obviously working with fresh management. They only use Ai to speak with you and refuse to call over the phone. They charged me for maintenance requests, placed me in the wrong apartment with the wrong layout, and put me in an apartment without the heat working for months. After a year and a half, I’ve tried to work with the challenges because the area is so convenient, but respect and peace of mind is the most important when you’re paying so much money and trying to find a... place to call home. Pick a different establishment than My Place Group. Read More

There is no transparency. Extreme manipulation of the tenants. Extremely small apartment, poor security (cars were broken into and set on fire....etc.), and lack of amenities. You can't reach the management by phone or email, even during emergencies. Don't do it!!!

Management often takes days when you need something, no one answers the phone or emails you back. I moved out almost 2 months ago, and haven’t received my deposit. When first moving in, management offered residents a $25 gift card to write a 5 star review. Often get told 2 different answers for everything as it seems like the staff needs to be on the same page about certain things. Car was lit on fire in parking lot, damaged the building.

Not worth the headache and disrespect to rent from this place. Unsafe with people starting fires to cars in parking lots, people letting in strangers to steal packages, and the dumpster always being locked so you can not throw away your trash. Always an issue when you need stuff done and highly rude to communicate with. Got a job out of town and trying to move, I have been met with nothing but continuous disrespectful text messages while I’m at work an hour away. So glad I bought my own place.... Never again. Read More