The Commons At Olentangy Apartments

This property ONLY cares about their money and not the residnet’s experience. When we moved into our “fully renovated” unit there was SO MANY things wrong..tile wasn’t attached to the floor, fridge was lopsided and creating a dent in the wall, no hot water once so ever..just a hot mess. Everything was down hill from there. The management team is not knowledgeable about anything, they say can I get back to you for every little question or send you to the property manager who’s never there. When... they did our move out inspection they said we’d be charged for $1800 for “damaged flooring” we had to reach out many times to get a second opinion and even then the property manager didn’t come. Once another person came they did a walk through and said they had no idea what damaged flooring maintenance was talking about..oopsie. Just so unprofessional. They never even apologized for the mix up. The pool was closed many times over the summer. When we did move out they charged us for “patio clean up” which we were very confused considering we’ve never been out back. And they said we were responsible for the gardening back there..like pulling weeds.. I seriously couldn’t not recommend this community more. Read More

This management is the wost, along with their maintenance. They do not respond to you in a timely manner as it has been 90+ days waiting to hear back. THEY ONLY CARE ABOUT YOU BEFORE YOU SIGN. After you sign your just as good as the dirt in the flower beds. Definitely talk to the people in the neighborhood befoer signing. They truly only care about their comission and then want nothing to do with you. Absolutely would NOT reccommend living here. Anywhere is better, they will also respond to... these messages for good looks online and still not respond to you when you reach out. They do put on a great show, should tryout for the old tv show catfish. Read More

I recently endured a nightmarish 1.5 years with The Commons at Olentangy, and the experience has been nothing short of horrendous.
1. Unjust Charges:
Despite diligently providing multiple copies and confirmation from my insurance company, management unfairly charged me for renter's insurance. They insisted on payment for January, even after acknowledging receipt of policy.
2. Maintenance Delays:
It took a whopping 5 requests and 2 months to fix a water leak in my ceiling caused by toilet water... .
3. Noise Issues:
Noisy neighbors playing loud music late at night, with aggressive incidents between them like verbal threats and foul language with no action taken by management.
4. AC Woes:
Inadequate AC maintenance caused unbearable room temperatures in both summer and winter, with no resolution from maintenance.
5. Aggressive Communications:
Frequent aggressive communications, exemplified by inflexible pest control scheduling and threatening emails about holiday decorations.
6. Gym Mismanagement:
Arbitrary closure of the gym at 9 pm even if it does not require staff presence, coupled with neglect of maintenance issues, including month-long absence of running water in the bathrooms (and the smell of month old unflushed toilets). There are also unaddressed vandalism issues, including stolen items and damaged property in the game room.

7. Inadequate Notifications:
Important alerts, such as the need to vacate for fumigation, were only provided at the door, leading to missed notices during personal crises. (e.g. notice of action or a charge made to the account missed due to a funeral).

My attempts to communicate and resolve these issues fell on deaf ears, showcasing management's utter disregard for tenant well-being at The Commons at Olentangy. Save yourself the stress and frustration – steer clear of this place.
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Please please read below before moving in.

List of issues:
Maintenance does not no what they are doing
Rats
Roaches
Leaks in floor
Lifted toilets
Big holes where molding is supposed to be allowing bugs to come in
Car was stolen twice
Dog poop everywhere

1) We caught 8 mice in our apartment and maintenance kept ignoring us and giving us glue traps rather than fixing the problem. When they did actually bother to fill a mouse hole, they did it so badly that when pest control came, the lady actually laughed and said they were going to start charging the complex more if this is how they dealt with mice infestations. At one point, my roommate and I even took off work to meet with maintenance - they never showed up. We actually began looking into how... to defer our rent to the local courts instead of paying the landlord because the mice problem was so bad. They also put down a glue trap behind the oven without telling us, so there was a decaying mouse in our kitchen for weeks and we didn't know about it.
2) Bugs everywhere. Spiders, flies, hornets in the house. So many silverfish that I would actually have to shake out my shoes in the morning (the ones I kept in the upstairs closet, not thrown around on the first floor or by the door), and a few would always fall out.
3) We lost heat in the middle of the night EVERY TIME there was a big snow storm. We would tell maintenance exactly what was wrong, they would show up in the morning with the wrong parts. Even when we told them what parts they needed to bring. Multiple nights in the winter when the apartment was 30 degrees.
4) I know people who have had electrical fires from the horrible wiring.
5) Floor was covered in dirt when we moved in and it smelled like a cat pissed in the air vents. Never managed to get the smell out and we were charged for it upon leaving.

Worst 11 months of my life. Don't do it. Read More