7/20/26
Negative Stars
I lived at Vivo Toledo for approximately two years across four different apartments. During that time I experienced an apartment that wasn't move-in ready, a package signed for by the leasing office and then reported as "missing," being switched out of the apartment I was promised before move-in, and a cockroach infestation.
When I first moved into Vivo in June 2024, my assigned apartment was clearly not ready. The mattress was dirty, the carpet hadn't been vacuumed, there was dirt on the walls... , dead bugs in the windowsill, a heavily stained bathtub, and a cracked, peeling bathroom floor. After I complained, management moved me to another apartment.
While living there, a leasing office employee signed for a package requiring a signature, then I was told the office had never received it. After filing claims with UPS and the jeweler, the package was eventually "found" in the leasing office.
I later moved to a one-bedroom apartment because of roommate disagreements.
After renewing my lease again, I upgraded to a two-bedroom apartment. Before signing, I met with the leasing office to select a renovated unit. I noticed a whiteboard listing available apartments, many marked with "R" for roaches or "B" for bedbugs. I intentionally selected one that wasn't marked, and management emailed me confirming I would receive it.
When move-in day arrived, I was told that apartment had been leased to someone else, and I was placed into a different unit. On the first day, I found German cockroaches.
I reported the problem immediately. The initial pest treatment was incomplete, and I continued finding roaches, including multiple nymphs. Communication was my biggest frustration. I often had to stop by the leasing office multiple times each week just to remind management about outstanding requests. I submitted a formal written notice requesting a building-wide treatment plan. I was later told my apartment had been treated, but the pest control report did not show my unit had been serviced. I was then told it would be treated on a specific day, so I paid someone to watch my dog, only to return home and find no evidence that treatment had occurred.
I don't expect perfection, but I do expect management to honor written commitments, communicate consistently, and respond appropriately to health and safety concerns. Unfortunately, after nearly two years at Vivo Toledo, I can't recommend living here.
Review from Apartments.com








