8/13/25
Polite staff, but we were billed for repairs of preexisting damage.
You will see a consistent set of reviews below that are similar to the experience outlined below, renter beware.
After checkout, we were billed over $150 for many things that were preexisting conditions. Upon move-in the unit had very old carpet with preexisting stains, the stove and oven were simply gross and several other items that we were billed for were in worn-out condition upon arrival.
That said, the overall experience was good at the facility. We expected some run-down items in a... college town, so that was deemed acceptable. The staff is responsive, but the overall maintenance was marginal, I am guessing that the maintenance crew is understaffed for the number of units.
Unethical as it may be, upon checkout you will be billed for things that will never be repaired.
Perhaps you can insist on repairs prior to move-in, then take your own pictures of the preexisting damage for comparison upon check out.
I would not necessarily recommend against this location, however, we did receive sticker shock with a surprise final bill after spending quite a bit of time cleaning and touching up prior to check out. As long as you are prepared for that, you should be fine. Proceed with caution.
Review from Apartments.com
Property Manager at Ave at Norman responded to this review
Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (405) 701-8434. Your feedback helps us improve, so thank you for taking the time to let us know how... we did. We look forward to hearing from you. Have a great day! The Ave at Norman Staff.