Jasper Apartments

The Jasper has been nothing but wonderful. Elad and Mar who manage the building are great and attentive. The unit itself it perfect for what I need. Great community.

This management company is terrible! I dealt with so many lies from the staff while I lived there. The conditions for pets is also unsafe--my dog had to be hospitalized for poisoning after walking through a cleaning agent they were using in the garage. Staff apologized for it, but denied toxicity. Not to mention that there is dog waste CONSTANTLY in the halls and elevators. I had a leak in my ceiling and they lied about it existing and then did a terrible job fixing it which was really... frustrating because I am chronically ill. Management also lied about the state of my apartment when I moved out and charged me a ton for normal wear and tear after telling me it looked great and I wouldn't be charged. They additionally charged me rent and bills for days after I had moved out. For two weeks before I left they stopped taking my calls or answering emails--they immediately turned my bill over to an intermediary where I was unable to dispute the trumped up charges and had to pay or else be turned in to collections. This company represents the worst of what is happening in Portland! Read More

Please do not move into this apartment complex (or anywhere owned by fairfield!!) We were among the first to move into the complex in Nov 2020. When we moved in, we discovered the water was turning the tub blue, and it was lukewarm. We submitted a request and heard nothing. We then contacted the landlord who sent a guy up to tell us that he wouldn't raise the water temp because it would cause the boilers to be replaced sooner. I informed the landlord that the water temp was reading well below... the portland city ordinance. Shortly after the water got hotter. In March 2022, we notice our rent is $150 more than usual. They can’t raise rent without giving you at least 90 days notice so we ask our landlord who says the notice was sent back in Oct 2021 via mail, a our door, and the online portal. I ask for proof that it was sent - she has none. She looks at the online portal with me, and the letter isn’t there. She comes back a few minutes later and says she found it on there. She looks at my phone again, and it’s still not there. She refreshes the page and it magically appears. Luckily, I had taken a screenshot of the page earlier and I show her that it wasn’t there. She clearly added it after our initial conversation and lied about it. I ask for her supervisor’s information and she refuses to give it to us. She later calls and gives us an offer of $100 a month increase but refuses to budge on the 90 day notice. We counter offer and she eventually gives us a new notice which renews the 90 days so we start looking for a new apartment. We send our intent to vacate via email and we are ignored, and a follow up email which is also ignored. We ask again in May because our rent has not been prorated for the month. She gives us a number and says she will update it. Days go by and it’s not updated so we go back and make her do it in front of us. We move out May 15. It is now May 25 and I get an email from a debt collector, trying to collect $50 from me. Absolutely no description of what the charge is for, and I imagine that is in addition to the security deposit that they will likely not be refunding us. We were never told of an additional charge and there was no damage. We spent hours cleaning after we moved out so that we would not be charged extra. If I can tell you anything from this, please do not live here. We moved into an apartment downtown for the same price we were previously paying and the management is 100x better. Please stay away from this place. Read More

You will hear everything your neighbors do on top of having them complain they hear you. People don’t clean up after there dogs and good luck getting help from leasing. Poorly poorly managed

The people are great. Complex is nice. But when it comes to being a person with disabilities it’s not great. People don’t know we’re the accommodation for is. They delayed my move in do to this. Takes a big effort to get a hold of someone and get a reply.