Gateway Village Apartments

HORRIBLE experience , constantly threatening rent is not paid even upon providing proper documentation proving bills have been paid. Poor communication , pick and choose who they tell info about corporate stating they have no number or corporate office when asked to speak with someone higher. Other residents have had to provide corporate info to me due to office refusing to provide that. Terrible place to live at. Leasing office sets rules for tenants and then violates the "policy" themselves... such as "no reverse parking" however leasing agents have trucks backed in all day. Multiple residents have complained , fire almost starting in a unit due to their dryer malfunction and all "corporate" could email back was " how big is the fire" after reporting to the bureau resident had a new dryer replaced instantly. Read More

Not anywhere close to enough parking. Single dumpster which is not centrally located, so I hope the idea of taking the trash out in your car sounds appealing to you. Office staff in my experience weren't terrible, just inexperienced; turnover seems very high, I think they went through three or four different front desk people in the year and a half we lived here. The person who dealt with our move out “forgot” to schedule an in-person walkthrough, and the complex decided to charge us our whole... deposit and more for “cleaning.” You will not get your security deposit back. Read More

They don’t take responsibility even its their employess fault. I end up owing money coz the employee didn’t put a not when I called to the office that Im moving out within 30 days. Manager will entertain you but will not do anything about it. Management sucks. Moldy place. Stinky carpets. Broken heater. If you will request a maintenance, they will only go there to check it but will not do anything about it. They they will marked it tinthe apps that its been fixed. DONT RENT HERE..!!!!

I have had to adjust my review since living here. I have lived at this property going on 4 years now, and while I have enjoyed living here, I recently transferred apartments and have been blindsided.
To make a long story short, I was approved originally to move in years ago with $1000 deposit on top of first months rent, which is ridiculous but I managed.
I've recently transferred and was approved for a transfer at $500 deposit. OK no big deal, less than before and at least I will get my other... deposit back, right?
WRONG
Despite the apartment being spotless when I left it, they have charged me almost $900 for "cleaning" "paint/wall repair" "carpet cleaning." With the subtraction of the last months rent as well, I ended up OWING them almost $200.
Needless to say I will be pursuing legal action to get that money back as it is exorbitantly higher than industry rates for ALL charges.
MDI management has a reputation in Salem for being conniving, money grabbers, and largely neglects their properties despite constantly raising rates. Just drive by, you'll see the siding flying off the building, and it will stay on the ground for a few months. I am NOT HAPPY at all with how this is being handled. Read More

Don’t waste your hard earned money living in a dumb of a place. Every critical review is accurate. Way overpriced and management is a constant turn style. You will not have your needs met or even considered. Soley a money grab operation. The dumpster can’t hold the amount of tenants trash and there is constant overflow outside of the dumpster area that spreads throughout the property as the wind blows it. I have lived here one year and it’s only getting worse.