2/9/26
Sadly Moving after 10 Years
We moved in when the building first opened in 2016. For the earlier years in the building, all was excellent. The apartment and its appliances were what one would expect from a newly constructed modern residence, the amenities were well maintained, and the staff was first-rate.
But in recent years, notably since LCOR took over management of the building from the original owners, only the staff remained excellent and helpful. Aside from requested repairs in the apartment that were handled... promptly by the staff, insufficient attention was paid to maintenance of the building. In addition, there was no clear plan for routine upkeep in the apartments.
The convenient location of the building and the very friendly staff were enough that we remained through most of 2025. The breaking point was the management's response to a fire that occurred November 17, 2025. A small fire in the trash room triggered the sprinkler system flooding the elevators below. The fire department quickly put out the fire but sprinkler flooding knocked out elevator service. We were told everyone would have to find somewhere else to stay for the night. The next day we were told that the city ordered the building to cease operations until elevator service was restored. Four days later, we were permitted to return to the building with just one elevator in service and that only with an operator dispatched by calling the front desk.
We were also surprised when the plan to provide an abatement to everyone for 4 nights they were displaced came in the form of a letter from LCOR that amounted to a broad nondisclosure agreement. We could only receive the abatement if we signed the agreement that legally barred us from discussing with anyone the fire and its aftermath, the terms of the agreement-- even if new facts about the fire/flood came to light. We refused to expose ourselves to the implied risk and preferred to retain our rights to speech and legal recourse if necessary even though that meant forfeiting the rent abatement.
Decided it was time to move. Surprisingly, despite having lived at 1919 for nearly 10 years, management chose to deny/refuse our request to agree to a mutually agreeable adjustment to the early termination fee (2 months rent). We paid the fee and moved out of 1919 Market Street deeply disappointed at the way our experience there ended but confident that the way the building has recently been managed justified this added expense to our move.
Review from Apartments.com
Property Manager at 1919 Market responded to this review
Hi There- thank you for taking the time to share your experience and for being a long time resident. We truly appreciate your kind words about our onsite team and the dedication they show in supporting our residents. We’re sorry that the final... chapter of your residency did not meet your expectations. As a note, LCOR was always the management company at 1919 Market Street. The November fire was disruptive for the entire community, and while a concession was not required, we offered a six-day rent concession as a goodwill gesture to help offset the temporary displacement.
The early termination fee was applied in accordance with the lease agreement, as we must apply policies consistently for all residents. We’d also like to note that maintenance requests throughout your residency were addressed promptly, though we take all feedback seriously as we continue working to improve the community.
We wish you all the best in your next chapter and are happy to discuss any remaining concerns if helpful.
