9/11/25
Verified Renter
My move-in experience was okay. I didn’t receive a welcome packet with building information until I specifically asked for it, and I wasn’t informed that I needed to purchase a filter for the refrigerator. I was told to submit a work order.
On the positive side, the maintenance team was amazing—they took the time to explain everything I needed to know about the water system and how my lock works. They were incredibly helpful and professional.
I do wish the front desk staff had been a bit more... welcoming and provided clearer guidance during move-in. That said, my initial communication with the team over email was excellent, and they were very helpful leading up to my arrival.
Review from Apartments.com
Property Manager at Arrive University City responded to this review
Thank you for sharing your experience at Arrive University City. We appreciate your positive comments regarding our maintenance team and your initial email communication. We are sorry to hear your move-in experience wasn't seamless and that you had... to request building information. Your feedback is valuable as we continually strive to improve our resident experience. Please contact us at arriveuniversitycity@trinity-pm.com so we can gather more information.