The Avenue at East Falls

Very warm and welcoming Staff as well as living residents. Super informative Tour and Beautiful Amenities as well

LeeMarie is awesome. She broke everything down for me and took me on a great tour. Best tour I’ve ever had. She was so good, I canceled my showings for two additional apartments.

I dropped my keys in the elevator shaft last night. I called their “emergency” maintenance number over and over again and reached a busy signal every single time. I finally got ahold of them this morning the lovely leasing agent Megan told me to submit a maintenance request. No apologies that their emergency maintenance did not respond literally just told me to submit a request. Then tells me there’s nothing she can do to get the keys out. She then took offense that I told her that there should… be systems and a procedure in place for if this happens to residents. I absolutely despise living in this building the leasing office does not do a good job managing this building it is nearly impossible possible to reach them when you need them. For example when trying to get ahold of them this morning, I had to call 6 times each time to get through to a human. Megan in the leasing office during our lovely conversation today also threw in my face that they have 500 residents and can’t drop everything to help me. Like okay then hire more people, if you run a building with 500 residents how is it possible that you are the only person answering the phones. Don’t make your staffing problems my fault. These are nasty people who run this building if you move in prepare to solve all problems on your own. Read More

Leanne guided me on a wonderful tour of the property. She took her time and explained all of the amenities. Leanne did a wonderful,very professional job.