Braxton Woods Lake

First, maintenance requests take far too long to be completed. My water heater stopped producing hot water, leaving me unable to take a hot shower. I submitted a maintenance request, but after more than two months, I still had not received a response or resolution.

Second, management has been extremely slow in handling resident concerns. My rent is due on the 5th of each month. On one occasion, my payment was delayed by 1 day because my bank flagged the transaction as potentially fraudulent and... blocked it. I attempted to make the payment on time and have proof of the failed transaction. I provided this documentation to the property manager, who told me she would handle the issue.

However, every time I followed up, I was told that approval from the landlord was still needed. Nearly two months have passed, and I have still not received a resolution. While the staff is polite and friendly in conversation, there is a significant lack of follow-through when it comes to addressing residents' concerns.

Read More

Wonderful, I have lived her for over 3 years and love the location. The lovely pond is a great site for my young family and I who are looking to refer others

It’s been great living here. Staff and maintenance are kind and helpful. The neighbors are friendly. The community is clean and quiet. I have had any issues or concerns.

Beautiful place to live. Sometimes quiet. Management is helpful and very nice. Maintenance are prompt and helpful and very nice as well. Clean and quite neighborhood

The apartment community is overall, very nice. Progress is being made on needed updates. Property management is polite and professional. Most maintenance issues have been handled in a timely manner, though there has been a recurring issue in my unit that needs preventative work done to resolve this being a continuous problem.
Overall me and my family have found it convenient to work, downtown and a nice place to live.