South Pointe

Don’t move here unless you like being friends with German roaches!!!! Can’t wait until my lease is over other than that the neighborhood is decent.

My time actually living here was fine. It's well insulated so I never heard neighbors. The staff was polite while I was there. It wasn't until I moved out that the problems began. Before moving out, I spoke with Laura in the office who said as long as I did a walk through, I should get my security deposit back minus any damages if there were any. If I DIDN'T do a walk through, I would lose a $125 cleaning fee. I did a walk through, the only thing noted by the guy who did my walk through were… small charges for a lost key & stove drip pans. A month later I got my security deposit back, $125 was taken out for cleaning. I called to ask why, Denise didn't have an answer for me but let me know she'd find out & give me a call back. After a WEEK of attempting to get in touch with someone and ZERO calls back, I finally spoke with Denise who first said that EVERYONE loses the cleaning fee. I state this was not on my move out walk through & that they owe me this money back. She still says there must be a reason. They call me back later that day & state that they had to have the carpets cleaned.... I HAD ZERO CARPET IN THIS UNIT. None. It was all tile or laminate. At this point I'm well aware they're trying to pull one over on me & find any excuse to keep my money. Denise hands the phone to the gentleman who did my walkthrough. He suddenly remembers I had a dog & that the money was withheld to clean up dog hair (which is false because I cleaned my apartment thoroughly before moving out to ensure there was no hair) but that the receipt from the cleaners does not cite that as an issue. He also lets me know that he had no idea what was going on and was literally handed the phone to "take care of it" as he walked through the door.
I finally talk with Laura. She states that everyone loses this $125 cleaning fee, despite the fact that it is not stated upon leaving a deposit, in the lease, or upon move out that this is a standard fee everyone loses. She also states that my $300 nonrefundable pet fee does not cover hair damage (so they just pocket that as well as there was no physical damage done by my pet). She refuses to give me my $125 back & says the next person I need to speak with is the Berkeley County Court office then promptly hangs up on me. It wasn't until I got my lawyer involved that I finally got my money back. If you have lived here & they took this money from you with zero reasonable reason cited: THEY OWE YOU MONEY. If you're considering living here: DON'T. Read More

have lived here for 3 years. Very quiet neighborhood friendly staff close to trident technical college Walmart, Target Mall with in a few miles from outlet stores airport. Great location with easy access to north Charleston, downtown, west Ashley.