Lewis Grand Apartments

I’ve lived at this complex for four years, and over that time I’ve seen many staff members come and go. Generally, my experiences here have been decent until recently. The other day, I had an interaction that was so disappointing, it has made me seriously consider moving out.

Initially, I called and left a voicemail, which was never returned. Frustrated, I decided to go directly to the office to speak with someone. I quickly realized why I have not received a call back. I waited about 20… minutes before being helped by a young woman at the front desk. She was kind and apologized for my wait and that she would be right with me. 3 other people were waiting who are also upset. One man said “screw this” and left. I thought she was the only staff member present until I saw a woman emerge from the back office. To my dismay, I learned she is the new apartment manager.

What followed was truly disappointing. I briefly started explaining my issue, only to be cut off and told in a long winded statement, “that’s just how it is.” There was absolutely no attempt at human interaction or understanding. I don’t expect to be treated like a friend, but basic courtesy and professionalism are a minimum. Instead, I was met with coldness and dismissiveness.

This experience was so poor that I decided to leave without further discussion. My lease is ending soon, and if this is the attitude and professionalism of the management team, I honestly don’t see a reason to stay. There are plenty of newer complexes with staff who treat tenants with respect.

I’ve dealt with minor issues here before, and while I don’t expect perfection, I’ve always found the staff to be pleasant and helpful—until now. If this is the new management’s attitude, I can confidently say many tenants will choose to leave.

Overall, this experience has left a sour taste, and I hope the management takes note. I debated writing this at the risk of retaliation so I am deciding to stay anonymous. However, treating tenants with basic respect isn’t too much to ask. I would also like to think basic people skills should be a requirement of this job but apparently not.

I will add after seeing these reviews (admittedly I hadn’t seen these before coming to leave this one).. it seems this management company turns a blind eye to how tenants are treated. Read More

Filthy. Cockroachs. Rude management. Amenities always revoked.

Let me start by saying from the beginning Danielle has been nothing but great. She made sure that everything was communicated timely and everything was in order. We could not have been more happy with the proces, which was seamless. It has been a couple of weeks since we've moved in and the apartment is great. My husband and I was worried about the noise level when we moved in but we keep saying how quiet it is here, happy about that. There is only a couple of things that need to be addressed… but nothing is perfect but I know that they will be worked out. If you need a great place to live the Lewis Grand is the place to consider.
Thanks Danielle!

The Irvin's Read More

Our relocation went very smooth. All of the paperwork was handled by email and it was simple to pick up our keys and move in.
The property is clean, well maintained.