5/10/25
Terrible experience & considering moving out
I’ve lived at this complex for four years, and over that time I’ve seen many staff members come and go. Generally, my experiences here have been decent until recently. The other day, I had an interaction that was so disappointing, it has made me seriously consider moving out.
Initially, I called and left a voicemail, which was never returned. Frustrated, I decided to go directly to the office to speak with someone. I quickly realized why I have not received a call back. I waited about 20... minutes before being helped by a young woman at the front desk. She was kind and apologized for my wait and that she would be right with me. 3 other people were waiting who are also upset. One man said “screw this” and left. I thought she was the only staff member present until I saw a woman emerge from the back office. To my dismay, I learned she is the new apartment manager.
What followed was truly disappointing. I briefly started explaining my issue, only to be cut off and told in a long winded statement, “that’s just how it is.” There was absolutely no attempt at human interaction or understanding. I don’t expect to be treated like a friend, but basic courtesy and professionalism are a minimum. Instead, I was met with coldness and dismissiveness.
This experience was so poor that I decided to leave without further discussion. My lease is ending soon, and if this is the attitude and professionalism of the management team, I honestly don’t see a reason to stay. There are plenty of newer complexes with staff who treat tenants with respect.
I’ve dealt with minor issues here before, and while I don’t expect perfection, I’ve always found the staff to be pleasant and helpful—until now. If this is the new management’s attitude, I can confidently say many tenants will choose to leave.
Overall, this experience has left a sour taste, and I hope the management takes note. I debated writing this at the risk of retaliation so I am deciding to stay anonymous. However, treating tenants with basic respect isn’t too much to ask. I would also like to think basic people skills should be a requirement of this job but apparently not.
I will add after seeing these reviews (admittedly I hadn’t seen these before coming to leave this one).. it seems this management company turns a blind eye to how tenants are treated.
Review from Apartments.com
7 People Found This Helpful
Property Manager at Lewis Grand Apartments responded to this review
Thank you for taking the time to share your experience and for being a long-term resident of the community—we truly appreciate it.
We’re sorry to hear that your recent interaction did not meet your expectations. Please note that the community is now... under new management, and our team is focused on creating a more responsive, professional, and respectful experience for all residents.
We are committed to improving communication and service across the community, and feedback like yours is important in helping us move forward.
In accordance with privacy and Fair Housing guidelines, we’re unable to address specific situations here, but we would welcome the opportunity to connect with you directly.
If you are still part of the community or open to reconnecting, please feel free to reach out to our office at your convenience. We’re here to help and support you.
Thank you again for your feedback.