The Laurel

Man, if I could go back and tell myself to find another apartment I would. I lived there a year and one month. I didn't renew my lease. It took 9 maintenance request to finally get my AC unit replaced. When they finally decided to replace the AC unit the maintenance guy walked in while I was in the shower. Then he came back and for fortunately I put on clothes before he returned. When he installed the window unit he didn't screw it in place or anything. (Single woman with a kid on the first… floor) I had to have my boyfriend come and put in wood blocks in the window otherwise anyone could have come right on in the apartment. The blinds in the master bedroom and the other bedroom were too small for the window. You could look right into the apartment. I had to hang curtains. They finally came and replaced one of them after I had been in the apart for about 8 months. When I moved in there were rips in the vinyl flooring there were never fixed. I had to threaten them to get my mailbox key. They didn't tell me which mailbox was mine until I threatened to contact the postmaster general for withholding mail. They promised to open all the pools and communicate when they were opened. This never happened. They didn't email or post that the pools were opened. You couldn't go and enjoy the pools with my 7 year old because there was drinking and loud music that was inappropriate for young children. There are so many more options in Spartanburg and new apartment complexes being built find another apartment complex. Read More

Management here is awful. Took 6 months to get the washer and dryer we had in our initial leasing contract. Three pools, but only one opens. Maintenance is useless, we were locked out of our apartment on a holiday night with hazardous weather and maintenance isn't authorized to let us in so we had to pay out of pocket for a locksmith because they won't authorize their staff to assist in these manners. We've had dead animals in front of our building for weeks at a time, the dog walking stations… aren't up kept and are often overflowing with dog poop, and the trash compactor is infested with rats. By infested I mean you see dozens of them ravaging the mountain of trash bags that is often left in front of it. I'm amazed they are listed as 5 stars with so many bad reviews. Read More

We are not even residents yet and we having the worst experience yet!
We applied online over 4 weeks ago, paid $200 in application fees at that time and our application hasn’t been submitted or processed at all.
And the apartment that we sought after with the appropriate move in date is no longer available!
They are horrible with communication as they don’t answer any calls and don’t respond to voicemails or emails! Its just been a horrible experience from the beginning and now I’m requesting a… full refund of application fees paid. We have tried and tried to give this company several chances to rectify the issue and no resolution was ever made. This is a very bad first impression and I would not recommend this company at all. It’s extremely unprofessional to take money from someone and not render services in a timely fashion. I’ll be sure to update if anything changes. Read More

Big shot out to Demecka for all her help. Moving from one state to another was not easy. Thank you for making this change easy. Your kindness is very much appreciated!