Discovery at Mountain View

TERRIBLE TERRIBLE TERRIBLE COMPANY. The whole community is filthy and with a trash heap as you drive through the front gate, which attracts rodents, cockroaches, and other nasty pests. During the Nashville snow storm of 7 days there was little to no relief done from the company, we fought for ourselves while many had to go to hotels and stay to survive the freezing temps. We all had lost a substantial amount of money, discovery provided no relief and the staff showed zero care for the livelihood... of their residents, many got evicted with zero remorse. We could have had help with rent at the bare minimum but that was too much for our millionaire owners of the company, a clear message was sent then about how they feel about their residents. The agents and manager in the office are complete airheads who can’t retain or properly document anything you ask of them or tell them. I’ve had 2 instances, one stemming from the fact that my vehicle was stuck in the garage with no power, no key as it was an old lock, and no documentation that I needed it out even though I was told the manager would tell the locksmith and I’d be on the list to get my car out. Fast forward the next day and I get no call as promised about my car and the locksmith went past my garage. The manager had failed to write my info down and do her job. The last instance was when I had told them that I was moving out, I had told the leasing agent that I left the keys inside the apartment when I had moved out. This information apparently went right past both ears for the agent as she claimed we never spoke about a 2 month notice nor did we talk about what to do with the keys when the office was closed on move out day. The leasing agents are improperly trained and aren’t able to give all the correct information. Had the agent showed some passion and care for her job I may had not been charged last months rent, but her failure to have any passion for the job led me to pay costly fines for it, all because they aren’t able to turn the room over now this month. RENTERS BEWARE, ESPECIALLY NEW RENTERS WHO CHOOSE THIS AS YOUR FIRST. THE OWNERS, AGENTS, AND MANAGER COULD CARE ANY LESS FOR YOU THAN THE DIRT ON THE GROUND. IF YOU ARE UNFORTUNATE AND THIS IS ALL YOU CAN CHOOSE, THEN HAVE EVERYTHING DOCUMENTED AND WRITTEN DOWN AFTER YOUR CONVERSATIONS WITH THEM AT THE OFFICE, THEY WILL FAIL TO DOCUMENT AND CALL YOU A LIAR WHEN YOU CALL THEM OUT ON NOT DOING THEIR JOBS. Read More

Where to start. The apartments are very nice. When I moved In, it was definitely not ready for me to do so. There was dried (what looked like blood) on the walls in the closet. The carpets were not new at all. I know this by the way it felt. Not to mention I’m still smelling the last occupants animals. If they didn’t have any animals on file, they were hiding it, because it’s very clear there was a dog that lived there. You can never get ahold of anyone in the office. If you leave a message,... they will not call you back. It’s very noisy. People come and go often, so there always cars blasting music at all hours of the day. Evening being worse. I didn’t get my keys until almost a year of me moving there. Thank god all of my mail was sent to my parents house. I know a lot of people said the pool was only open a week during the summer. That wasn’t an appeal to me, but I do understand that you’re paying for that amenity. There is also a gate that hasn’t worked since I’ve lived there (going in two years). Only reason I’m still her, is because my rent would be the same if I signed another lease early. Which brings me to something else. I have never been late paying a bill. Every now and then I get emails saying I have a balance. Since it’s hard getting in touch with someone, you pay it until you can. The evidence in the portal is contradictory. It’ll say you have a balance, but at the bottom you can clearly see where it was already taken out. This is the only place I’ve lived where I’ve renewed a lease. Now I remember why I don’t do that. Again, the layout is beautiful, but not worth the headache Read More

Do not move here save yourself the trouble and the headache. I was supposed to move here on November 17. My move-in date was been pushed back to November 21. I was told that they needed to add some finishing touches to the unit when I arrived on November 21, the unit was still not ready. The walls had not been painted. The blinds were broken they were blind in one of the bedrooms. There was a load of trash right outside the front door. I’m assuming from the previous tenants. I was then asked to... come back the next day To give them time to make things right at this point, the U-Haul has been loaded I was ready to move in. I got to the unit and the wall still had not been painted the trash outside still And come to find out, the unit was infested with roaches. I had to leave my belongings on the For over a day because the next day was Thanksgiving day and wait Until Friday I was able to speak with the manager Carrie and request my money back Mind you I have paid $800 total. I was advised that she would have to speak with the To see if they would be willing to give me my money back I received an email Letting me know that I will be refunded the prorated rent and the deposit excluding the application fee and the administration fee. Here we are today and I still have not received my check in the mail. I am beyond frustrated and upset due to this situation I wasted money And having it for two days, I am out of the application fee and administration fee, and I still have not Funds which has put a stop to me moving somewhere else I have been inconvenienced beyond words Do not move here save yourself the trouble Read More

I recently had the unfortunate experience of living in the Discovery apartment complex, and I must say that my time there was less than satisfactory. The management of this complex is simply horrendous.
First and foremost, the entry gates have been in disrepair for months, if not longer. Instead of addressing this issue, the management has opted for an intrusive and rude security approach, requiring every car to stop and present ID to enter the complex. This not only creates an unnecessary... inconvenience for residents but also gives the impression that the management is more interested in policing the community than ensuring a welcoming environment.
The amenities promised by Discovery are a far cry from the reality. The pool, touted as a highlight, only opened in September, leaving residents without a vital feature during the hot summer months. Additionally, the communal areas, including the pool, are often filthy and poorly maintained, making them less than enjoyable for residents.
There is only one dumpster for the entire complex, and it's consistently overflowing during the week. This not only poses a sanitation problem but also reflects the management's negligence.
For families with children, the absence of a safe play area is a significant concern. The complex offers a park for dogs but neglects the need for a dedicated space for kids, leaving them to play in potentially dangerous streetways.
Maintenance requests are another headache at Discovery. Maintenance workers seem to prioritize leisure over duty, driving around in golf carts blasting music and taking weeks to address residents' concerns. This lackadaisical approach is unacceptable and adds to the frustration of living here.
The unprofessional and uncaring attitude of the office staff is a final straw. Replies to emails often come with smart remarks, further highlighting the lack of respect and empathy towards residents.
Lastly, the presence of roaches in the apartments is simply unacceptable. It points to poor maintenance and cleanliness standards that should be a basic standard. Discovery apartments have the potential to be a good place to live if the management were to show genuine care for the community. Unfortunately, it appears that they view the complex as a burden. It's evident that amenities and the entry gate have been neglected. I would strongly caution anyone considering living here to think twice and explore other options with better management and living conditions. Read More

Save yourself and DON'T move here. Management does not care about resident concerns nor do they respond to work orders. I have a 6 year old daughter who is unable to sleep at night due to managements negligence. I have had a work order in the system that has NOT been resolved for over TWO MONTHS. Within those two months they have erased my work orders out of the system, on multiple occasions and made up some excuse why they did so. I am under the impression that they have time metrics they need... to stay within and thats why my work orders miraculously disapper. There is no accountability for the management team. Every time I reach out they either do not respond or only respond when I cc upper management. The last correspondence was that they were backed up because maintenance was working to get the pool fix. They also explained in a community wide email that a pool company was called to get the pool up and running. Im not sure what to believe. There is constantly trash on the grounds throughout the complex which is embarrassing when inviting guests over, the equipment in the gym is barely functional and the pool has been being "worked on" the entire summer and the residents have not been able to use it. I pay rent on time every month yet, just to be treated like garbage. I do not have access to the amenities the company said I would when I signed my lease and which was a selling factor for me moving here. This is by far the worst rental experience I have encountered since I started renting at 18 years old. Management is not concerned about the residents nor their well-being. Find cheap rent somewhere else. I WILL NOT be renewing, and I suggest you don't even sign a lease. I'd rather pay more for a management team that is capable of doing their job and actually cares about resident concerns. Very dissatisfied resident. Read More