Legacy Cool Springs Apartments

Property Manager at Legacy Cool Springs Apartments responded to this review

Thank you for taking the time to share your feedback with us. First, we want to sincerely apologize for the delay in getting your final move-out statement to you. Due to a temporary backlog in our processing workflow, our standard timelines were… impacted. Please accept our apologies for this administrative delay. Regarding the move-out charges, we do have to ensure the apartment is restored to its original condition for the next resident, which unfortunately can include costs for removing adhesive residue that impacts the drywall.

When it comes to the hallways, please know our maintenance crew works tirelessly to keep our spaces spotless and we continue to fine-tune their rotations to ensure our standards are consistently met. However, we appreciate your feedback and have noted this as a valuable insight as we continuously work to elevate our resident experience.

In regards to the pool, because our crew had noticed some safety concerns, we made the decision to temporarily close the area to complete the necessary pool repairs in full. Our priority is maintaining a safe environment for all residents, which is why our focus was repairing all that was needed efficiently and thoroughly. We communicated updates to residents throughout the process, and the pool has since reopened following completion of the repairs.

We value your compliments regarding our convenient location; however, we understand that a premier location cannot overshadow the necessity for ongoing community upkeep and enhancement. Thank you again for your residency and for helping us identify the areas where we can improve. We wish you all the best in your new home. Read More