Paxton Cool Springs

(1) I've experienced a bad sewer gas smell that comes from the water heater closet and circulates via the air ducts when the air is on. First it was discovered that my unit was missing a p-trap (u-shaped pipe that blocks sewer gas from entering your apartment) in the water heater closet! Then, the unit below AND the unit above me were also missing p-traps/needed repairs to prevent fumes from continuing to infiltrate my unit. I am also periodically smelling sewer gas in the hallways. Initially... they poured bleach down the pipe in the water heater closet. If the proper plumbing is missing, that does absolutely nothing (just a heads up if you experience the same issue).

(2) Zero sound proofing. You can hear everything outside and from the hallways. Worse: the impact noise you’ll hear from your upstairs neighbor. Currently, I am woken up every night by my upstairs neighbor’s thundering stomping and loud booms (dropping things on the floor possibly) every night between 11AM and midnight, sometimes as late as 1AM. During the day when my neighbor is home, I can hear every thundering footstep and every drawer slam. Sometimes they do something where they thump around in a circle in their living room for 15-20 minutes at a time. It makes concentrating when working from home nearly impossible. In response to my complaints, I was told this is normal apartment noise, but what I’ve experienced here is so far beyond the norm (I’ve lived in a number of other apartment complexes in the area and elsewhere). It is possible there is not much they can do other than politely ask people to be courteous… which has proven ineffective in my case (that’s if they even actually reach out). Note: There is a community college campus across the street.

Their solution: They offered me the option to use my time and money to switch units… twice, I asked if they could confirm if the unit I would move to would not have sewer gas issues and they responded each time by letting me know they "cannot guarantee that the apartment will always be completely free of any odors" (!!!), evading giving a direct answer to the question! I believe the only reason there aren’t way more negative reviews is because of how personable the maintenance staff is. Former leasing staff/management team members were also very nice. However, I’ve dealt with too much at this point to not write a negative review, including being woken up by my upstairs neighbor last night for the million time, at 1AM!! Read More

I’ve lived here since march of this year. The smells and endless animal poop and thin walls are the negatives and some of the management hasn’t been kind as well. The positives are that the two employees we spoke with when we signed our lease were phenomenal but they don’t seem to be here anymore…. Well fast forward my car has been TOWED. Randomly with ZERO EMAIL or call as to warning us as to why they felt the need. My husband worked on it the night prior and went to finish the wheel bearing... last night to find out they towed it recklessly with zero email or call. This is beyond unprofessional and I’ll be speaking to upper management if it’s not made right. Read More

My experience at Paxton Cool Springs has been amazing!!! The property is well kept, clean, and beautiful! I have always had a great experience with the office staff. They are so friendly and helpful! The maintenance team is always on top of things, and they are all so friendly. The noise levels are totally normal for an apartment building, the property in itself is very quiet! The amenities are so nice and easy to access. There are lots of furry friends, and just an overall welcoming community.... The Paxton team has a resident event each month which is one of my favorite features. I have had a great experience and plan to be here for a while! Read More

I don’t know how these units passed inspection when they were built.I can actually feel every step the people above me take. The glasses in my cabinets shake when anyone opens or closes their door. The maintenance people are nice, but they can’t fix whatever is creating the horrible smelll. Pouring bleach into the air conditioner drain doesn’t fix it. The elevators break all the time. There is no sound barrier between walls, ceilings, inside and outside. The nonsmoking rule is never enforced... and people move in and out so frequently the noise is even worse. It’s not what normal apartment living consists of. Staff is nice but all of these factors would definitely have helped me move elsewhere if I’d known. The office and the clubhouse are pretty at first sight. I would pay a little more elsewhere or take smaller unit for this price. There’s a reason. Look beyond the model and the pretty leasing office. Read More

Building 2001 hallways sometimes have a really bad smell. It smells kind of like sewage sometimes. They appear to be attempting to mask the smell with automatic air freshener sprayers. I stink like cheap air freshener all the time because I have to walk though a cloud of air freshener to exit the building. If I use the lower level exit facing the back parking lot, am faced with another cloud of a different smelling cheap air freshener.

The walls, floors, and widows all have zero sound proofing... . Absolutely no sound proofing whatsoever. You'll be able to hear your neighbors watching television or listening to music. You'll know what room your upstairs neighbor is in at all times when they are home, since you'll be able to hear every footstep.

The positive: the property manager and the maintenance guys are highly professional and quickly address maintenance issues according to what all the neighbors say. Other tenants are friendly. The Cool Springs area seems extremely safe and low crime. Read More