Paxton Cool Springs

I’ve lived here since march of this year. The smells and endless animal poop and thin walls are the negatives and some of the management hasn’t been kind as well. The positives are that the two employees we spoke with when we signed our lease were phenomenal but they don’t seem to be here anymore…. Well fast forward my car has been TOWED. Randomly with ZERO EMAIL or call as to warning us as to why they felt the need. My husband worked on it the night prior and went to finish the wheel bearing... last night to find out they towed it recklessly with zero email or call. This is beyond unprofessional and I’ll be speaking to upper management if it’s not made right. Lee mas

My experience at Paxton Cool Springs has been amazing!!! The property is well kept, clean, and beautiful! I have always had a great experience with the office staff. They are so friendly and helpful! The maintenance team is always on top of things, and they are all so friendly. The noise levels are totally normal for an apartment building, the property in itself is very quiet! The amenities are so nice and easy to access. There are lots of furry friends, and just an overall welcoming community.... The Paxton team has a resident event each month which is one of my favorite features. I have had a great experience and plan to be here for a while! Lee mas

I don’t know how these units passed inspection when they were built.I can actually feel every step the people above me take. The glasses in my cabinets shake when anyone opens or closes their door. The maintenance people are nice, but they can’t fix whatever is creating the horrible smelll. Pouring bleach into the air conditioner drain doesn’t fix it. The elevators break all the time. There is no sound barrier between walls, ceilings, inside and outside. The nonsmoking rule is never enforced... and people move in and out so frequently the noise is even worse. It’s not what normal apartment living consists of. Staff is nice but all of these factors would definitely have helped me move elsewhere if I’d known. The office and the clubhouse are pretty at first sight. I would pay a little more elsewhere or take smaller unit for this price. There’s a reason. Look beyond the model and the pretty leasing office. Lee mas

Building 2001 hallways sometimes have a really bad smell. It smells kind of like sewage sometimes. They appear to be attempting to mask the smell with automatic air freshener sprayers. I stink like cheap air freshener all the time because I have to walk though a cloud of air freshener to exit the building. If I use the lower level exit facing the back parking lot, am faced with another cloud of a different smelling cheap air freshener.

The walls, floors, and widows all have zero sound proofing... . Absolutely no sound proofing whatsoever. You'll be able to hear your neighbors watching television or listening to music. You'll know what room your upstairs neighbor is in at all times when they are home, since you'll be able to hear every footstep.

The positive: the property manager and the maintenance guys are highly professional and quickly address maintenance issues according to what all the neighbors say. Other tenants are friendly. The Cool Springs area seems extremely safe and low crime. Lee mas

Hi there,

Moving into Paxton Cool Springs about a year and half ago was a great decision. The area, amenities and staff are all fantastic! I have resided in 3 apartment complexes in the past 7 years and the reason I like this one the best is a lot to do with the top notch staff. If I need anything I can send a request via the Henri app or walk down to the front desk and it will be resolved asap. I assure you this is a great place to live. If you so happen to find an apartment that is available... and that you like I would reserve it ASAP! Lee mas