Paxton Cool Springs

I was sprayed in the face in the elevator with air freshener. Within the next 24 hours, my eyes became completely swollen and I had a severe case of dermatitis ON MY FACE, right around the holidays when I would be attending a number of events. I saw a dermatologist who confirmed the reaction. Woman I spoke with in the leasing office said they have complaints about bad smells in the hallways. OKAY... BUT how am I supposed to live here? Why on earth would you put one of these things in a tiny... elevator! She suggested I take the stairs, but these air freshener sprayers are everywhere. I also don't think I should have to haul groceries and heavy packages up the stairs. Why do you need air freshener in an elevator anyway? They even had one right in the leasing office where I was speaking with her! Just clean the hallways and elevators regularly! Lee mas

I can hear every single footstep my upstairs neighbor takes. I can hear when they use their washing machine, when they turn on the water in their bathroom, the water rushing through the pipes, when they are watching tv. I can hear every time they slide open their closet door in the morning, since the bedrooms are right on top of each other and none of the units have any carpeting. I can hear EVERYTHING! The noise from outside is as if the windows are open. I can hear when someone walks past my... apartment in the hallway. I've lived in plenty of other apartments and have never experienced anything that comes close to this. Someone told me they've redone the flooring in some units which contributes to issues. If I had known, I'd have not risked this and signed a lease elsewhere. Lee mas

(1) I've experienced a bad sewer gas smell that comes from the water heater closet and circulates via the air ducts when the air is on. First it was discovered that my unit was missing a p-trap (u-shaped pipe that blocks sewer gas from entering your apartment) in the water heater closet! Then, the unit below AND the unit above me were also missing p-traps/needed repairs to prevent fumes from continuing to infiltrate my unit. I am also periodically smelling sewer gas in the hallways. Initially... they poured bleach down the pipe in the water heater closet. If the proper plumbing is missing, that does absolutely nothing (just a heads up if you experience the same issue)! (2) Zero sound proofing. If you tour, notice how you can hear everything outside and from the hallways? Wait until you move in and your upstairs neighbors are home: the lack of soundproofing makes life absolutely miserable. Currently, I am woken up by my upstairs neighbor’s thundering stomping and loud booms (dropping things on the floor) every night between 11PM and midnight, sometimes as late as 1AM. During the day when my neighbor is home, I can hear every thundering footstep and every drawer slam. Sometimes they do something where they thump around in a circle in their living room for 15-20 minutes at a time. It makes concentrating when working from home nearly impossible. In response to my complaints, I was told this is normal apartment noise, but what I’ve experienced here is so far beyond the norm (I’ve lived in a number of other apartment complexes in the area and elsewhere). It is possible there is not much they can do other than politely ask people to be courteous… which has proven ineffective in my case (that’s if they even actually reach out). Note: There is a community college campus across the street. Their solution: They offered me the option to use my time and money to switch units… twice, I asked if they could confirm if the unit I would move to would not have sewer gas issues and they responded each time by letting me know they "cannot guarantee that the apartment will always be completely free of any odors" (!!!), evading giving a direct answer to the question! I believe the only reason there aren’t way more negative reviews is because of how personable the maintenance staff is. Former leasing staff/management team members were also very nice. However, I’ve dealt with too much at this point to not write a negative review. Lee mas

I’ve lived here since march of this year. The smells and endless animal poop and thin walls are the negatives and some of the management hasn’t been kind as well. The positives are that the two employees we spoke with when we signed our lease were phenomenal but they don’t seem to be here anymore…. Well fast forward my car has been TOWED. Randomly with ZERO EMAIL or call as to warning us as to why they felt the need. My husband worked on it the night prior and went to finish the wheel bearing... last night to find out they towed it recklessly with zero email or call. This is beyond unprofessional and I’ll be speaking to upper management if it’s not made right. Lee mas

My experience at Paxton Cool Springs has been amazing!!! The property is well kept, clean, and beautiful! I have always had a great experience with the office staff. They are so friendly and helpful! The maintenance team is always on top of things, and they are all so friendly. The noise levels are totally normal for an apartment building, the property in itself is very quiet! The amenities are so nice and easy to access. There are lots of furry friends, and just an overall welcoming community.... The Paxton team has a resident event each month which is one of my favorite features. I have had a great experience and plan to be here for a while! Lee mas