Harmony on Main

If you are considering Harmony On Main, my biggest piece of advice is: Document everything and get every single verbal promise in writing immediately.
?We were met with constant communication issues and several broken promises regarding unit price, availability, and move-in readiness. Our experience with the onsite property manager, was frankly unacceptable. After being shown a unit that reeked of stale smoke and was in total disrepair, we were told we would have to pay more for a different unit... because of their mistake.
?When we finally advocated for ourselves, he became incredibly unprofessional. He explicitly told us, 'I will not continue to help you if you go behind my back,' simply because we reached out to corporate to resolve issues they were not fixing. He did eventually process a full refund of all fees, though I believe it was only because a potential future resident walked into the office during our conversation. While the on site leasing agent was pleasant during our tour and the leasing assistant tried her best, the communication response time at this office is poor.
?Read your lease very closely. There was a disconnect between the base rent we were quoted during the tour and the price on the lease (which I unfortunately didn't catch before signing—lesson learned). Thankfully, the Regional Manager at Valiant Residential Corporate, was the saving grace. She agreed to price-match the new unit to our original lease and didn't make excuses for the local manager’s behavior.
?Once the local relationship was beyond repair, I reached back out to the corporate regional manager to ensure she knew how we were treated in person. While we weren't initially given a timeline for our refund, once she stepped in, it took less than three days to receive our check.
?Valiant Residential just took this property over a few months ago; while the corporate team does the right thing, the local management has a long way to go. Read More

I know that this property is old in Hendersonville. It’s older than I am. But it appears that probably sometime ago somebody was stealing money from this place because they’ve done no repairs. They keep taking your money and keep charging more and more for these really terrible apartments filled with brown recluse and they move you into apartments where they never even fixed any of the problems. I currently do not have a working dishwasher or a toilet in a two bedroom two bath apartment while I... have brown recluses is running around everywhere. This place is terrible, disgusting property management, it’s awful whomever bought it after 1070 on Main. Awful. Do not come here do not rent here. This place needs more help then it will ever get while property management is of course stealing from tenants. Read More

This property is a pretty property, very clean and well kept. The office and maintenance/grounds staff are all so very kind and respectful. Any questions that we had they were so eager to assist and answer. Such a great place!

The management and staff are wonderful to work with. I have not had any issues with the communication and info I have been provided.

I have lived here for over 10 years. And there have been management companies come and go, some better than others by a long shot. The group in the office now Tony in leasing, Tim in Maintenance, and Gloria at the desk have all been awesome. Got a long-standing maintenance issue? Boom! Tim has been knocking them out. I gave Gloria a list of things that hadn’t been taken care of in ages. Very next business day, they were taken care of. When I came in with a noise issue, Tony took care of it with... his friendly personality and take charge way. Hoping this group stays a while! Read More