Ivy at West Hills

Have been dealing with mold from multiple leaks I have dealt with since July of last year and constantly dealing with roaches and spiders. Maintenance is now saying that my dog is somehow peeing inside the maintenance closet and up the wall and basically refusing to deal with the issue. Extremely unprofessional and unorganized

If I could leave a 0 star rating, I would. On Friday, Oct 27, 2023, someone on the floor above us shot a gun through our ceiling while we slept. It’s been over a week since that happened and management has done absolutely NOTHING about it. We still have a bullet hole in our ceiling and they’ve done nothing to accommodate us in the situation. The office manager said she couldn’t do anything without the regional managers approval, but we’ve heard nothing for over a week and we just want out of our… lease at this point. We do not feel safe here. We’ve also had a roach infestation since we moved in a year and a half ago and that was never resolved as well, despite requesting pest control every single month. I do not recommend this complex. In my 10 years of renting, I have never dealt with a management company that was so incompetent and negligent. Read More

Right from move-in day I have had terrible experiences here. Moving in, we were told we could start in the morning. After showing up with packed cars and a Uhaul, we were told renovations were still being done and to come back at 3. We came back at 3, and were still unable to move in. We were told to come back at 5, but we called before going back because we figured we'd be turned away again. And we were. If we hadn't called, we would've shown up and been forced to leave again. We didn't start… moving in until around 7 that night.

The state of the outside of my building is usually quite disgusting. There is always trash either in the hall or in the parking lot. At one point, there was a couch sitting behind the dumpster, trash piling up on the sides of the dumpster, and broken glass scattered across the parking lot. This garbage remained there for DAYS. Maintenance apologized for it as they were unaware of the situation because management was too incompetent to tell them.

Now, people's cars are being towed left and right. I came back from vacation to find out my car was just gone. Management claims they sent an email out in May as a warning about cars being towed, yet my roommate and I never received this email.

Long story short, I'm not one to ever leave reviews. However, living at Ivy at West Hills has been so unenjoyable that I feel like others need to know what myself and other tenants are experiencing. Read More

From move in day I have had mediocre experiences at this apartment AT BEST. We showed up in the morning with our packed Uhaul as we were told we could move in that morning. After multiple times showing up at the times they told us we could come back to move in, we were finally able to move in at 7 or 8 at night.

When we were touring the place, we were told there was a hookup for a washer and dryer. Instead there was a washer-dryer combo that we were never told about, and were forced to move… the washer and dryer we brought back to another location.

Recently, management has been towing cars left and right with absolutely no notice. I came home from vacation to realize my car was not there. Management claims they sent an email out warning about cars being towed, yet neither myself nor my roommate received this email.

All this is not to mention the disgusting state of the apartments outside. At the dumpster for our building, there have been couches left in the grass, pieces of glass scattered across the parking lot, and piles of trash left on the sides of the dumpster. This garbage sat there for days before anything was resolved because management never let maintenance know of the problem.

We left our last apartment to move here, but we made a huge mistake doing so. Every time I see a new tenant moving in, I want to tell them to run. Read More