Quarry Trail

I lived at Quarry Trail for three years, and unfortunately, I cannot recommend this complex. This is the first apartment review I have ever left, and I am only doing so because of how consistently frustrating my experience was with management and the front office.
The biggest issue was the HVAC. During one incident, our unit leaked into the apartment below, our walls had to be opened up, and mold was discovered. Our apartment reached 80–90 degrees, while we waited approximately six weeksfor the… unit to be replaced. We received very little communication throughout the process and no rent adjustment or reimbursement for the additional electricity being used by the industrial equipment running in our apartment.
Unfortunately, the HVAC problems did not stop there. Our AC and heat continued to go out multiple times a year, every year we lived there. We were repeatedly given different explanations and told the issue had been fixed, only for it to happen again.
I also had a piece of baseboard removed during the HVAC repairs that was never replaced. I went to the office five separate times to have it fixed and specifically asked for documentation so that I would not be charged for it at move-out.
Of course, I was charged for that exact missing baseboard when I moved out.
I submitted the required form twice, called the office repeatedly, and emailed multiple people. I received zero response whatsoever to my emails. The charge was eventually removed approximately one month after I initially submitted the form, but I never received an explanation or response.
I want to make it clear that the maintenance team was always kind and helpful. My issue is with the management and front-office handling of these situations.
I understand that Quarry Trail primarily houses college students, but being a college student should not mean receiving a lower standard of communication or property management. After three years, my experience was a repeated pattern of maintenance issues, poor communication, and having to repeatedly follow up to fix problems that were not my responsibility.
I would not recommend Quarry Trail to anyone looking for an apartment in Knoxville. There are plenty of places where you can be a college student and still expect professional, responsive management. Read More