The Tower at Kent

Over the past two years, I have experienced a consistent pattern of issues, including:

- Being told I could receive a different apartment if I submitted my application before the start of the week, but being offered an apartment with noticeably older counters and cabinets at move-in.
- The apartment not being properly cleaned prior to move-in.
- Renewal letters being sent late on both occasions (July 2025 and January 2026).
- Lease paperwork not being completed correctly until I pointed out... missing information.
- Incorrect rent charges, including an unnecessary $100 short-term fee and a $300 month-to-month fee despite never being month-to-month, which I had to request be corrected.
- Heating issues during both winters and an air conditioning issue during one summer.
- Spending the January 2026 snowstorm without heat because my maintenance request was not addressed in time. I was told there was nothing that could be done and was provided only a single space heater for a two-bedroom apartment.
- Maintenance entering my apartment without first calling, despite that request being clearly noted on the work order.
- Maintenance losing my apartment key, followed by the office taking my spare key and never replacing it despite multiple follow-up requests.

General apartment/property issues included:
- Parking gates being left open more often than they were functioning.
- Persistent odors in the hallways.
- Recurring roach issues.
- Garbage chutes regularly overflowing due to delayed trash removal. Read More

I just recently ended my lease . My vehicle and others were broken into many of times even seen someone have theirs stole. No security. Bug/roach infested. Managed extremely poor. Do yourself self a favor and look elsewhere.

All the reviews are not a good representation of how filthy and disgusting this place is.. I’ve seen so many roaches and this week my kitchen has literally been ambushed by roaches! 7, 4 down the wall, 2 in pantry and 1 in diswasher! Beware! List goes on!

I love the perks of living here! When I need something serviced, there’s no hesitation in rectifying the problem. The leasing manager (Nita) is always attentive to my needs! I would encourage anyone to looking this highrise! Did I mention it’s quiet. Hats off!!

Apts. are under new ownership (the 3rd owners since my move-in a few years ago). Property was once designated for age 55-plus residents, but now they'll accept just about anyone who hands over rent checks. We have Air B&B type and many college students. General appearance of common areas is bad most of the time - animal urine in elevators, trash thrown around. Most amenities have gone such as a cafe, library (books were shockingly trashed rather than donated), and activity room now used for... storage. Loud music noise late at night and pot-smoking from my neighbors are tolerated. Luckily, my apt. was nicely renovated BEFORE my move-in. Gated property, but gate left open for several months resulting in parking lot car break-ins last week. New Pass Code just established and gate is now closed - THANK GOODNESS. Hope it helps. These apartments resemble a lot of college dorms, I'm sure. Read More