Bexley at Whitestone

Very disappointed with my experience here. I have been dealing with a consistent roach problem in my unit, seeing them almost every day. Despite bringing this to management's attention multiple times, they have been incredibly passive and seem uninterested in actually solving the root of the problem. It’s frustrating to pay for a home where basic hygiene issues aren't treated as a priority.

I would like to say how impressed I am with this property!!! It’s amazing and somewhere I am proud to call MY HOME! It’s a clean and beautiful property and the pool is awesome there is a state of the arts gym that is always clean and never stinky! There’s a private yoga room with wood floors wall sized mirrors and a huge tv for me to go and learn dance choreography. The dog park is huge and awesome although I would love to see some string lights up in tress as it’s a great spot especially in... evening. But the thing that blows my mind is I never really thought about it but I never imagined that females worked in maintenance and HVAC roles but boy was I wrong, it blows my mind that this woman Lisabeth she may be the supervisor not sure but she knows her stuff and has the kindness, respect and professionalism that one feels comfortable with having her in your home for work requests. She came the same day I put in my work request fixed my A/C and was very throughout. The office staff is always very kind and helpful also! Overall this property in my opinion is THE BEST!
I recommend it highly! Read More

Initially moving into this apartment community, I thought I this was going to be the best living experience & I would be staying here for years to come.
I'm a VERY detailed oriented person, SUPER clean, & convenience goes a long way with me. The location is fantastic due to Lakeline Mall as well as all of the shopping experiences within walking distance.
BOY WAS I IN FOR THE WORST DECISION OF MY LIFE.
The moment I walked into my unit, I was greeted with a pungent, stale, mold infested dog... stanch that permeated my nasal cavities. After that warm welcome, I was then greeted with a sticky film on the floor that can only be described in detail as if you're walking into a disgusting movie theater. To further please all my senses, I then navigated to the bathroom & happy to see that the "granite" countertops were discolored by the previous owner(s), (Lucky me). The refrigerator had mold within the shelves, the blinds were dusty, there WAS DOG FOOD PELLETS LEFT IN THE WASHROOM, & the hot water felt as if the water heather had busted & I was left with a luke-warm sensation.
Wait, it only gets better...
living in TX can have pretty hot summers as we know, my A/C unit has broken over the past 7 months, a LOVELY 13 TIMES...Who doesn't love to come home to a sauna after working 10 hours a day right? That's EXACTLY what I'm paying for.
(Oh I'm not done guys)
The water pressure is a beautiful "trinkle" in my shower (it's hit or miss), the setting on my washer is "COLD", "MEDIUM-COLD", "KINDA COLD", & "COLD-ISH".
They had to replace my dryer because it would take 3 CYCLES for it to dry my clothes & after 7 months of complaining they finally figured out that it was a clogged air vent from outside.
The breeze was is FILTHY with trash stains because tenants leave trash outside their doorways without leaving them in their respective DIRTY trash cans. They "Power washed" it but it's STILL gross...Now picture that.
Last but not least, it's cold because of the winter & now my units heater doesn't work...IT NEVER ENDS WITH THIS PLACE.
This has LITERALLY been the WORST. "LUXURY"APARTMENT I'VE EVER BEEN IN.
DO NOT! I REPEAT, DO NOT MOVE HERE. You will be THOROUGHLY KDISAPPOINTED & FRUSTRATED TO THE POINT OF VOILENCE.
If I could give this place 0 STARS I absolutely would
They've managed to paint the exteriors of this community to draw in residents, but when you actually move in, it's an ABSOLUTE NIGHTMARE.
Please spare yourself the time & money. You've been warned Read More

Whose bright idea was it to put garages on the first floor DIRECTLY BELOW THE SECOND FLOOR BEDROOM?!?!
AT ALL HOURS OF THE NIGHT IM WOKEN UP BY A LOUD VIBRATION AND SOUND OF THE GARAGE DOOR OPENING AND CLOSING. Opening and closing anywhere between 10pm and 5am MULTIPLE TIMES A NIGHT!! I want to personally slap the developer for this RIDICULOUS FLAW AND FOR NOT THINKING IT THROUGH! I will never renew my lease here! It’s not worth the price whatsoever.

I have been a resident at the Bexley Whitestone for 16 months, it’s the second apartment Community I have lived it and I can honestly say it has been the absolute worst experience from the moment I moved in. Not only was my apartment filthy the day I moved in, including bloody bandaids on the bathroom sink back splash , bathroom had not been cleaned, carpets had yet to been cleaned and then laminate flooring in the entryway was sunken it. Parking is also an absolute nightmare, good luck finding... a parking spot remotely close to your unit, if at all. The solution they gave me was to park outside the complex in front of the leasing office, which are rarely available and not to mention not inside the Gated community which I pay for. The last time I parked outside the complex in front of the leasing office I was chased by homeless person and had to lock myself inside my car until the cops arrived and the homeless man was arrested and I was escorted by two officers to my apartment. The officers stated it was extremely unsafe for me to park outside my complex and were shocked that the leasing manager even suggested it. Due to having zero parking ANYWHERE in the complex past 7-10 pm the officers suggested I park in the loading zone in front of my unit. i have had to park in a loading zero about 20 times in the past 16 months! I am aware that it’s an illegal parking spot but due to the parking issues and the safety for myself and my child, I had no other options. And to make matters worse, they allowed a resident to tow my car, I did not get A phone call but i did receive an email less than an hour before the resident towed my vehicle. Not only is there major parking issues but the grounds are filthy! There is dog poop pretty much everywhere and the breezeways are disgusting! Residents leave multiple bags of garbage outside their doors for days over the weekend. That’s is extremely embarrassing when having guest over. I would not recommend this community to my worst enemy, and the only reason why I unfortunately had to sign a second lease was due to Covid. Read More