Grace Woods

Absolutely adore this place. The maintenance team is very personable and always stop to say hello regardless of their busy day. When I moved into my new home I did not have anything crucial missing or wrong. The office staff helped every step of the application and thoroughly guided me through the move in process. I look forward to my stay in my first TX apartment.

So happy with the outcome of Grace Woods Apartments. I love my unit. I've lived here for about 4 years. The maintenance staff is on top of everything that needs to be addressed. The leasing office staff is very helpful. They actually pick up the phone when you call. Very nice and quick to help me with what I need.

Let's just start by saying that this place is old and with that comes problems. We have mold in all of our vents and there's no exhaust fan in the bathrooms. Maintenance doesn't respond in a timely matter, if at all. Had some maintenance requests just straight up cancelled. The most recent debacle was sending multiple emails/ service requests to report water stains on our ceiling (top floor, clearly roof problem) for months. They spray painted one stain and ignored the others that popped up. Now... we have an active leak each time it rains, the ceiling is falling apart, and that room is no longer safe. On top of that, homeless people are a constant, crime, roaches, and water shut offs. Read More

I stayed at grace woods for a year and did NOT like it here. The management is NOT good. Current residents, please check the move out charges correctly. I had returned the keys, still they have charged 80$ for missing keys. We have followed up multiple times, no response. management just ignores you, whenever you call, they say the accounting manager is out, call after 15 mins. When called after 15 mins, they say the same thing. Management is not treating the moved out tenants fairly.

Talking... about property, its not good.
1. Roach infestation - Pest control doesn’t work. Roaches are behind the refrigerator, the stove, cabinets, and some in the room
2. Air conditioner malfunctions once every 2 months.
3. when raised a maintenance request - it takes at least 3-4 business days for urgent service, 3 - 6 weeks for non urgent service.
3. No safety - multiple break ins during holidays.
4. Old building
5. Homeless people walking around day or night
6. All washers covered with dog/cat hair
7. Gym isn't fully equipped
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Grace Woods took a chance on me since they never met me in person, and I am originally from out of state. I have had all good experiences with them before living there, during, and after. They were prompt whenever I had a service request, the apartment was clean and comfortable. I especially loved the package hub. I really liked the abundance of trees on the property - it felt so cozy since even though it’s so close to the highway - a nice little retreat. The property is also very... conveniently located. My moveout process went well, and they were more than fair when it came to me getting my security deposit back. If I ever move back to Austin, I will definitely consider living at Grace Woods again. The staff are very professional and friendly, and great at responding in a timely fashion. Thank you Griselda, Aida, and Louisa. Read More