Holleman Oaks

I am a resident of Holleman Oaks, now managed by Capstone Real Estate Services, and I feel compelled to share the appalling and unacceptable living conditions I've been subjected to, in hope that others may be spared this horrendous experience.

The building is visibly deteriorating with structural issues such as holes in the property, leading to a severe rat infestation. The haunting sounds of rats scurrying through the walls have become a nightly ordeal, creating a distressing and… discomforting environment that is far from a place one can call home.

Further exacerbating the issue, an adjacent unit has had a missing sliding glass door for over a year, posing an alarming security risk, and a testament to the neglected maintenance of the building.

One of the worst experiences has been with the building's laundry facilities. Upon moving in, I was met with the disgusting sight of maggots in the laundry machines. A year later, while the maggots are thankfully gone, the machines remain inoperable. The lack of basic amenities is reflective of Capstone's negligent management and disregard for residents' needs. Not to mention a pool that hasn't been open since I've lived here (well over a year).

Moreover, the pest control service, for which residents pay $15 monthly, only covers bugs and not the significant rat problem. This highlights the management's detachment from the property's dire condition and their failure to fulfill basic responsibilities.

The turnover of ownership has been constant, with the current management being in place for over two months. Yet, the persisting issues remain ignored and unaddressed. It is the basic responsibility of a property manager to provide a safe, clean, and functional living environment, and Capstone Real Estate Services has failed us on all counts.

Regrettably, my experiences with Capstone have been nothing short of a nightmare. Their negligence has not only impacted my quality of life but also raised serious health and safety concerns. Their failure to address these issues promptly has left me with no choice but to consider legal recourse and official complaints with the local health department and building inspector.

I strongly advise prospective tenants to avoid properties managed by Capstone Real Estate Services. I hope my review spares others the distress and disappointment I have endured. Read More

Office staff was very polite Antashuwar was very friendly and showed me a one bedroom apt right away. Property seems nice and very close to HEB which I like very much.

The area and buildings are trash the balconies half of them are rotted the apartment complex itself had all type of drug affiliated things going on outside I spoke with the company about getting my refund back on my application fee no one has said anything and I would like my money back because I thought the property online was nice but when I got there it was a disaster

We have been living in this complex since 2016. The condition and living environment are decent in this budget. Manager Madison is great, but others in the office seriously lack people skills. They are always looking for ways to charge dwellers in some way. It is understandable that some dwellers may be hard to handle, but persons with great people skills knows better to handle difficult situations and how to deal with different kinds of people.