Heritage At Hooper Hill

We have lived here for about three years and within the last year 1/2 they have added at least three fees during the middle of our lease. They placed a management renters insurance program on us when we had already supplied them with the current policy we have, it has been almost 5 months now and they still have not removed their added policy after we stopped in each month to let them know we have our own policy. They added a new pet portal and required us to make an additional pet deposit for… pets we have had the entire lease, they would not honor the deposits we made when we moved in. Maintenance is always a half-baked fix or the problem is ignored. Things are just taped up and called good, it took five months to get a working fridge they kept recycling old ones that had different problems each time, and we reported issues in the bathroom and kitchen that were never addressed the entire time we lived here. Overall the place is charming but the lack of fixing things and the secret fees policies make it hard for me to recommend this place to anyone. Additionally, you can expect rent to go up 7-8% each year, but they will continue to offer new apts at the lower rate. The pool area is very nice when it is open, but often they leave it locked on the weekends, and they don't enforce the public not coming and making use of the pool area, we had to file several noise complaints about people having a large number of outside guests or people sneaking in after hours 1-4am and playing music. Read More

I called looking for an apartment for my mother.
Yvonne answered and explained everything in depth detail by detail took the time and was very genuine while doing so. unfortunately due to my mother being on a fixed income we were unable to qualify, great and informative staff.

My husband and I have lived here for several years and have no plans of leaving! The staff is always very friendly and they even have monthly events for tenants. Maintenance usually comes out the same day if we report any type of issue in the apartment. Sure, there is noise from time to time, but that is to be expected in an apartment and has never been overbearing. I definitely recommend these apartments. I have recommended them to family and coworkers in the past and will again!!

Landlords squeeze you for every penny and make payments high out of no where for a trashy place