2/12/26
Unprofessional Management and Unauthorized Entry
Worst management experience I’ve ever had. I spoke with Janet multiple times, and every interaction was unpleasant.
I scheduled a pre-move-out inspection for January 20th, which was supposedly completed. However, on January 28th, maintenance entered my apartment again with no work order, no request, and no notice. When I called at 5:00 PM that day to ask why they entered my home after the inspection was already finalized, Janet was incredibly dismissive. She rushed me off the phone, claiming... they "had to inspect the apartment," but failed to explain why I wasn't notified or why a second visit was necessary.
This is a major safety issue. I have a large dog, which is exactly why I scheduled the original appointment—so I could secure him. If my dog had bitten an intruder entering without notice, he could have been put down through no fault of his own. It is terrifying to know management enters units whenever they feel like it, regardless of scheduled appointments. I only caught this because I have cameras.
Furthermore, they are now claiming the bedroom carpets need to be replaced. My camera footage proves that nobody even entered the bedrooms during either visit. When I offered to provide this video evidence, Janet told me it didn't matter and that I would be charged $85 regardless. There are no rips or stains; they are charging me for "damages" they haven't even looked at.
This complex is a joke. They are unprofessional, impossible to reach, and will try to nickel-and-diming you for everything. Avoid this place at all costs.
Review from Apartments.com
Property Manager at Waterford Place at Riata Ranch Apartments responded to this review
Thank you for sharing your experience with us. We’re truly sorry to hear about the distress and frustration this situation has caused, and we understand how concerning this must have been for you. Your concerns about communication, unit entry, and... charges are important to us, and we would appreciate the opportunity to review this matter with you directly and work toward a fair resolution.











