Lakewood on the Trail

The apartments and amenities themselves are nice — but the management, communication, and particularly the move-out process are incredibly frustrating and disappointing. Based on my experience, I would not recommend moving here unless you’re comfortable being nickeled and dimed at every turn.

I will preface initially that the maintenance team, especially David, are fantastic, responsive, and so friendly and helpful.

I took exceptional care of my unit, but management still found ways to use my… entire security deposit on so-called “repairs” and “cleaning” that go well beyond reasonable expectations or normal wear and tear.

My biggest frustration lies in their carpet cleaning policy. Upon moving in, I had to sign a clause stating I would have my carpets professionally cleaned upon move-out — something I’ve never encountered in other apartments. I paid over $150 for a professional cleaning service and provided a receipt, exactly as required. However, after move-out, management informed me they lifted the carpet and decided to have it cleaned again — charging me nearly $250 more for an additional “required” cleaning with their undisclosed vendor. I was told this was simply “the risk I accepted” by using my own service. This process is unacceptable, unreasonable, and unfair to renters.
They also clearly fail to acknowledge what qualifies as normal wear and tear and refused to provide a written definition when I asked. I was even charged for “wall repairs” related to a previous TV mount — something that should be standard wear in an apartment setting. For anyone moving in, I’d urge you to document every inch of your walls, floors, and fixtures, even signs of previous mounts, or you’ll end up paying for them later.

Adding to the frustration, I repeatedly requested an in-person move-out walkthrough weeks before leaving so I could address any concerns in advance. Despite multiple follow-ups, management never accommodated or responded to this request.

Beyond the move-out issues, there were ongoing maintenance problems during my lease, including:

Multiple boiler outages that left the south side without hot water for several days during freezing temperatures in January 2024.

Repeated boiler issues again in June 2025.

The south side pool being closed for much of early summer 2025.

Waiting 12 days for a dryer replacement when mine stopped working — leaving me without one entirely.

The apartments themselves are great, but management does not match quality. Read More

Amazing experience so far living here! The maintenance staff is amazing, especially David! Always so kind, willing to help, and go above and beyond!

’ve been here since 2021 and I absolutely love it! Not only do you get to live on this gorgeous complex, you get to meet the lovely staff too. The leasing office staff are so friendly, reliable, and genuine. The maintenance staff are the goat; they’re super quick, efficient, and hardworking. The whole team makes this place feel like home. My lease is up in November, but I’m already planning on renewing!

If you have any other options, seriously consider those. These apartments are older and management/maintenance fixes everything the cheapest way possible and if they can simply paint over it, they will. The apartment I moved in (2302) was filled with cat hair at the beginning of my lease in October 2022. Another cleaning lady was sent out and she apologized saying there was only so much she could do because most of it was painted into the walls. My oven was replaced, thankfully, and maintenance… simply painted over the windows seals which had the most hair. I was left to deal with the rest. My AC went out several times and each time it was due to "freon". My washer began leaking and I put in a maintenance request. I was told it was resolved, turned the washer on and it ended up flooding the kitchen/dining room areas with a couple inches of water. Maintenance didn't know how to clean up the water so it just sat there until it caved my downstairs neighbors roof in. Nothing was replaced from this incident in my unit except the carpet padding. The baseboards and drywall areas were simply - you guessed it - painted over. Management made ZERO effort to reach out to me during this time, I had to continually call in and make complaints. I escalated this issue to corporate and was given the option to vacate the unit within 30 days, which I did. Upon move out, I received a bill for $1100 for paint "touch up" and full carpet replacement. I had the carpet professionally cleaned four times during the 8 months I lived here. There was NO visible stains or odors when I moved out of this unit but I was told I was being charged for stains on the under side of the carpet. Something as simple as spilling water on carpet will leave a stain on the under side. I went to the leasing office to see these damages for myself and was denied access to the unit. I was offered photos and once I looked closer, the photos showing stains were not even my apartment. I truly believe these charges are a result of me reporting inappropriate comments that were made to me by a maintenance man to corporate - which was another issue that made me extremely uncomfortable as a single woman. I wish I would've listened to the reviews before moving here because I seriously regret it. Read More