The National Apartments

I have been having problems with service request and communication with management in regard to resolving my issues with appliances. I have put in several requests for the same problem, people enter the apartment and resolve the ticket. I then have to resubmit a new request and still have not have the same issues resolved. I understand they are using an outside vendor for appliances and they can't seem to diagnosis the problems and resolve them. Week after week I do not have working... appliances VERY POOR SERVICE. Read More

I really appreciate the team — they always answer my questions and are clearly working hard to keep our community informed and running smoothly. Their dedication helps maintain the luxury living we all enjoy.

I’ve been living at The National Residences for about 4 months now, and I regret every minute of it. The staff here is incredibly unreliable and unresponsive to emails—I've reached out multiple times for various issues, but no one ever gets back to me.

The building’s elevator situation is an absolute joke. Out of the 6 elevators, only 1 works at a time, which means waiting forever just to get to your floor. It’s beyond frustrating, and I can't believe a building of this size is so poorly... maintained in that regard.

To make matters worse, the noise level on the higher floors is unbearable. It's so loud that I’ve had to sleep with pillows over my ears just to get any rest. It’s a constant struggle to find some peace and quiet, and I’m genuinely shocked at how poorly soundproofed the place is.

On top of everything, the concierge has confirmed that my mail was delivered, but it’s mysteriously gone missing every time. It’s clear there’s no accountability or attention to detail here.

Overall, I’d strongly advise looking elsewhere. This place has been nothing but a headache since I moved in. Read More

Where do I even begin with this property?! The amenities are nice but overpriced! The rent portal site charges an astronomical "fee" for processing, with no indication of what the fee is used for. I'm talking an additional $100 on top of your rent. To break my lease was over $12k. The elevators are SLOWWWW! Parking garage had a leak that ruined the paint on my car. I could continue but I'm running out of characters, DONT MOVE HERE!

PLEASE READ BEFORE RENTING! If you do decide to do a tour please challenge the tour guide with everything stated in this review to see if I’m not being honest. I stayed a year at National and would like to leave an honest review of this apartment. The price of this apartment is not worth it. The only reason most people stay is because they do not feel like moving
Below are the following reasons:
L
1. Once you sign the lease the management will show their true colors of being rude and arrogant... for no reason.

2. The National DOESN’T OWN anything but the apartment rooms.

a. They do not own the pool (It is owned by The Thompson, and it’s not heated) Please touch the water during your tour

b. They will tell you valet is free to residence that is a LIE. That is also owned by The Thompson, they charge the resident $20! You are better off saying you are going to a restaurant than saying you are going to see someone that actually stays there. They will charge you $10 if you going into a restaurant.

3. The price you are paying for at the National is mainly for the amenities and 60% of the amenities doesn’t even work and as stated as above they do not OWN ANY OF THOSE THINGS.

a. The golf simulator screen is discolored. You literally have to throw the golf ball with your hand for the screen to react to the ball.

b. The golf clubs are a joke, just see for yourself.

c. The miniature golf course is barely kept up, just see for yourself

d. The Theater room NEVER WORKED! It was missing the iPad for majority of the year lease. If you do the tour, PLEASE ASK THEM IF THEY CAN TURN THE THEATER SCREEN ON. You will thank me later

e. Only ONE of the four grills work! You will need to manually light a piece of paper to start the grill and that’s only for one of them. PLEASE ASK THEM TO TURN ON ALL OF THE GRILLS, you will thank me later

f. They say you get discounts, you don’t get any discounts at the restaurants but to the

4. Being that the building is very big, and is mostly owned by The Thompson and other companies. Anybody can visit the building.

a. At night, young kids will hang by the last grill and smoke weed.

b. Any and everybody can come to the pool being that The National doesn’t OWN ANYTHING.

5. The Management is not professional at all. The only thing they are good at are responding and denying any type of request a resident ask for. Anything else, they are terrible at doing.

THE ELEVATORS ARE NEVER WORKING Read More